External Logger Service; External Logger Service Installation - Altigen Call Detail Reporting Manual

External Logger Service

External Logger Service
External Logger Service is an optional add-on feature to CDR and requires
the purchase and activation of an External Logger license key. License keys
for Contact Advantage and External Logger must be installed and activated
through AltiWare Administrator. For external CDR data storage, you must
purchase and install MicroSoft's SQL 7 and SQL 2000 database server
software. Using the AltiGen-provided External Logger Service program to
access RTM statistics through external logger, , you can achieve a
centralized repository for all CDR records and RTM records coming from
one or more AltiServ systems. This is centralized CDR. Each AltiServ
system records its node ID in all the records it sends to the External Logger
Service. Up to two separate central repositories can also be supported.
AltiWare OE 4.5 sends its CDR/RTM records in real time (behaving as a
client) to the External Logger Server over TCP/IP. On a separate server, the
External Logger Service receives the CDR/RTM record and writes the
CDR/RTM record into a Microsoft SQL 7.0 and SQL 2000 database.
Consequently, the records in this SQL database are constantly being
updated with the latest information.
The following items summarize the software implementation:
• Currently the external CDR logger works with Microsoft SQL7 and
SQL 2000. Due to software conflicts, Microsoft SQL7 and AltiWare
cannot be on the same server. However, Microsoft SQL7 and the
External Logger must be installed on the same server.
• The SQL server must be in "Start" condition to receive data.
• If an ODBC Driver Manager error message occurs during AltiWare
installation, click OK to overwrite the ODBC32.dll.
• System integrators or developers need to write custom query programs
to extract data from the SQL server. AltiGen provides only the logging
service.
• If multiple AltiServ systems can send CDR records to a single
common SQL server for call reporting or billing purposes, each
AltiServ system need to have a different system ID.

External Logger Service Installation

You must install the ELS to the MSQL7/2000 server.
30 CDR Manual