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318
Troubleshooting installation and communication problems
Troubleshooting communication problems between the management server and the client
Viewing the client connection status on the client
How to determine whether the client is connected and protected
Checking the connection between the management server and the
Table 24-1
client (continued)
What to check
Recover lost client
communication
If Symantec Endpoint Protection Manager displays logging errors or HTTP error
codes, see the following knowledge base article:
Manager communication
You can check several important connection data values in the client. The dates,
times, server address, and port numbers are available for troubleshooting
connection problems.
See
Troubleshooting communication problems between the management server
and the client"
on page 316.
To check connection status data values in the client
1
On the client, on the program panel, click Help > Troubleshooting.
2
In the left column, select Connection Status.
View the connection status data values.
The client uses a notification area icon to indicate whether the client is online or
offline and whether the client computer is adequately protected. You can right-click
this icon to display frequently used commands. The icon is located in the
lower-right hand corner of the client computer desktop.
Symantec Endpoint Protection Small Business Edition client status
Table 24-2
icons
Icon
Description
The client runs with no problems. It is either offline or unmanaged.
Unmanaged clients are not connected to a management server. The icon is
a plain yellow shield.
Solution
If the clients have lost the communication with a
management server, you can use a tool to recover the
communication file.
See
Recovering client communication settings by using
the SylinkDrop tool"
on page 321.
troubleshooting.
Symantec Endpoint Protection
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Table of Contents
Troubleshooting
