Symantec 20032623 - Endpoint Protection Small Business Edition Implementation Manual page 15

Section 3
Chapter 22
Section 4
Chapter 23
Chapter 24
Allowing administrators to save logon credentials ............................ 300
Allowing administrators to reset forgotten passwords ....................... 300
Resetting a forgotten password ..................................................... 301
Resetting the administrator user name and password to admin ........... 302
Maintaining your security
environment
Preparing for disaster recovery
Preparing for disaster recovery ..................................................... 305
Backing up the database and logs .................................................. 306
Troubleshooting Symantec Endpoint
Protection
Performing disaster recovery
Performing disaster recovery ........................................................ 311
Restoring the database ................................................................ 312
Reinstalling or reconfiguring Symantec Endpoint Protection
Manager ............................................................................. 313
Troubleshooting installation and communication
problems
........................................................................ 315
Downloading the Symantec Endpoint Protection Support Tool to
troubleshoot computer issues ................................................. 315
Identifying the point of failure of an installation .............................. 316
Troubleshooting communication problems between the management
server and the client ............................................................. 316
Viewing the client connection status on the client ...................... 318
How to determine whether the client is connected and
protected ...................................................................... 318
Investigating protection problems using the troubleshooting file
on the client .................................................................. 319
Stopping and starting the Apache Web server ............................ 320
Using the ping command to test the connectivity to the
management server ........................................................ 320
Checking the debug log on the client computer .......................... 320
Checking the inbox logs on the management server .................... 321
............................................................ 303
...................................... 305
................................................................. 309
.......................................... 311
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