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Symantec 10551441 - AntiVirus Corporate Edition User Manual

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Norton AntiVirus
Corporate Edition
User's Guide

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Summary of Contents for Symantec 10551441 - AntiVirus Corporate Edition

  • Page 1 ™ Norton AntiVirus Corporate Edition User’s Guide...
  • Page 2 NO WARRANTY. The technical documentation is being delivered to you AS-IS, and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user.
  • Page 3 The software which accompanies this license (the "Software") and noninfringement. This warranty gives you specific legal is the property of Symantec or its licensers and is protected by rights. You may have other rights, which vary from state to copyright law. While Symantec continues to own the Software, state.

  • Page 5: Table Of Contents

    Introducing Norton AntiVirus Corporate Edition How the User’s Guide is organized ............. 7 How Norton AntiVirus prevents infections ......... 8 About Symantec Security Response ............. 9 Chapter 2 Managing Norton AntiVirus Corporate Edition Benefits of a managed solution ............11 Setting anti-virus policy ..............
  • Page 6 Managing the Quarantine ..............34 Rescanning files in the Quarantine ..........34 Clearing Backup Items ..............36 Submitting a potentially infected file to Symantec Security Response for analysis ............... 36 Setting an exclusion ..............37 Index...

  • Page 7: Introducing Norton Antivirus Corporate Edition

    This chapter includes the following: How the User’s Guide is organized ■ How Norton AntiVirus prevents infections ■ About Symantec Security Response ■ How the User’s Guide is organized The Norton AntiVirus Corporate Edition User’s Guide is designed for two audiences: Administrators ■...

  • Page 8: How Norton Antivirus Prevents Infections

    AntiVirus scans for viruses, it is searching for these telltale virus signatures. The Norton AntiVirus LiveUpdate feature makes sure your virus protection remains current. Updated virus definitions files are available from Symantec regularly. With LiveUpdate, Norton AntiVirus connects automatically to a special Symantec Web site, determines if your files need updating, downloads the proper files, and installs them in the proper location.

  • Page 9: About Symantec Security Response

    Symantec Security Response researchers disassemble each virus sample to discover its identifying features and behavior. With this information, they develop a virus definition that Symantec products use to detect and eliminate the new virus during scans. At least weekly, and whenever a destructive new virus threatens, Symantec makes updated definitions available.
  • Page 10 Introducing Norton AntiVirus Corporate Edition...

  • Page 11: Managing Norton Antivirus Corporate Edition

    Centralized virus scanning of networked computers: Managed ■ computers can be scanned from a Symantec System Center console at scheduled times of the day. They can also be scanned when a virus sweep is run. Centralized virus scanning provides a convenient...
  • Page 12 Definition Transport Method to update computers. For more information, see the Norton AntiVirus Corporate Edition Implementation Guide. Administrators remotely control Norton AntiVirus settings through a console application, the Symantec System Center. Tasks for clients include the following: Enabling and disabling File System Realtime Protection ■...

  • Page 13: Setting Anti-Virus Policy

    Setting anti-virus policy Administrators can standardize virus protection settings over the network by locking configuration settings on the Norton AntiVirus clients. Network users cannot change settings for locked items. By standardizing virus protection settings, an administrator can protect the network against virus invasions without slowing the normal performance of the network.

  • Page 14: Changing A Client From Unmanaged To Managed Protection

    Managing Norton AntiVirus Corporate Edition Changing a client from unmanaged to managed protection For Windows 9x/Me/NT 4.0/2000/XP computers, do one of the following to convert unmanaged Norton AntiVirus Corporate Edition clients to managed clients: Copy the Grc.dat file from the parent server to each client computer ■...

  • Page 15: Using Norton Antivirus Corporate Edition

    Using Norton AntiVirus Corporate Edition This chapter is intended for users of Norton AntiVirus Corporate Edition for Desktops on Windows 9x/Me/NT 4.0/2000/XP computers. This chapter includes the following: What Norton AntiVirus Corporate Edition does ■ Getting started ■ Keeping virus protection current ■...

  • Page 16: Getting Started

    Norton AntiVirus Corporate Edition. If your installation is part of a network-wide installation managed by the Symantec System Center, some options may be locked, dimmed, or not appear at all, depending upon your administrator’s anti-virus policy. Opening Norton AntiVirus Corporate Edition You can open Norton AntiVirus Corporate Edition several ways.

  • Page 17: Navigating In Norton Antivirus Corporate Edition

    Getting started Navigating in Norton AntiVirus Corporate Edition The Norton AntiVirus Corporate Edition main window is divided into two panes. The left pane groups activities you can perform into categories. For example, Scan a Floppy Disk and Scan Computer are tasks in the Scan category.
  • Page 18 Using Norton AntiVirus Corporate Edition View File System Realtime Scan View statistics about the status of realtime scans, Statistics including the last file that was scanned (even if it wasn’t infected). Schedule Scans View the list of all scheduled scans created to run on your computer, including the name of the scan, when it is scheduled to run, and who created it.
  • Page 19 Getting started Configure File System Realtime Whenever you access, copy, save, move, or open a file, Protection it is examined to make sure it is not infected. For more information, see “Modifying File System Realtime Protection” on page 25. Lotus Notes Realtime For groupware email clients, Norton AntiVirus Protection and Microsoft Corporate Edition includes additional protection for...

  • Page 20: Getting Help

    Using Norton AntiVirus Corporate Edition Custom Scans New Custom Scan If you regularly scan the same set of files or folders, you can create a Custom Scan restricted to those items. At any time, you can quickly verify that the specified files and folders are virus-free. For more information, see “Configuring Custom Scans”...

  • Page 21: Keeping Virus Protection Current

    Keeping virus protection current If you are connected to the Internet, you can visit the Symantec Security Response (formerly known as Symantec AntiVirus Research Center) Web site to view the Virus Encyclopedia, which contains information about all known viruses, find out about virus hoaxes, and read white papers about viruses and virus threats in general.
  • Page 22 Using Norton AntiVirus Corporate Edition To update virus protection immediately Open Norton AntiVirus Corporate Edition. In the left pane, click Norton AntiVirus Corporate Edition. In the right pane, click LiveUpdate. If necessary, select the method by which you want to connect to the LiveUpdate server.

  • Page 23: Updating Without Liveupdate

    Updating without LiveUpdate Symantec supplies a special program called Intelligent Updater if you cannot use LiveUpdate. You can download the updates from the Symantec Security Response Web site. For more information, see “To visit the Symantec Security Response Web site”...

  • Page 24: Managing Realtime Protection

    Using Norton AntiVirus Corporate Edition Managing Realtime Protection File System Realtime Protection is your best defense against virus attack. Whenever you access, copy, save, move, or open a file, Realtime Protection scans the file to ensure that a virus has not attached itself. To supplement File System Realtime Protection if you use a groupware email client, Norton AntiVirus Corporate Edition detects it at install and includes Realtime Protection for email attachments as well.

  • Page 25: Modifying File System Realtime Protection

    Managing Realtime Protection To turn File System Realtime Protection on or off when the Norton AntiVirus Corporate Edition icon is not displayed in the taskbar Open Norton AntiVirus Corporate Edition For more information, see “Opening Norton AntiVirus Corporate Edition” on page 16. Click Configure in the left pane.

  • Page 26: Scanning For Viruses

    Using Norton AntiVirus Corporate Edition Scanning for viruses In addition to File System Realtime Protection, which is your most powerful defense against virus infection, Norton AntiVirus Corporate Edition supplies several different types of scans to provide additional protection. Scan types include the following: On-demand scans: Scan a file, folder, drive, or entire computer at any ■...
  • Page 27 Scanning for viruses Select one of the following: Scan A Floppy Disk (This option is available only when a floppy ■ disk drive is present.) Scan Computer ■ Check boxes in the tree control specify where to scan. You can check anything from the entire computer to a single file.

  • Page 28: Scheduling Scans

    Using Norton AntiVirus Corporate Edition If desired, click Options to change to default settings for what is scanned and how to respond if a virus is detected. Generally, it is not necessary to change any of these settings. The preset options are to scan all files, clean the virus from an infected file, and quarantine the infected file if the virus cannot be removed.
  • Page 29 Scanning for viruses Specify the frequency for the scan. Click Next. In the tree control, check boxes to specify where to scan. You can check anything from the entire computer to a single file. For more information, see “Using on-demand scans” on page 26.

  • Page 30: Configuring Startup Scans

    Using Norton AntiVirus Corporate Edition Configuring Startup Scans Some users supplement a scheduled scan with an automatic scan whenever they start their computers. Often, a Startup Scan is restricted to critical, high-risk folders, such as the Windows folder and folders that store Microsoft Word and Microsoft Excel templates.

  • Page 31: Configuring Custom Scans

    Scanning for viruses Configuring Custom Scans If you regularly scan the same set of files or folders, you can create a Custom Scan restricted to just those items. At any time, you can quickly verify that the specified files and folders are virus-free. To configure a Custom Scan Open Norton AntiVirus Corporate Edition.

  • Page 32: Interpreting Scan Results

    Using Norton AntiVirus Corporate Edition Interpreting scan results Whenever a scan runs (on-demand, scheduled, startup, or custom), Norton AntiVirus Corporate Edition displays a dialog box to report progress. You can pause, restart, or stop the scan. At the completion of the scan, results are reported.
  • Page 33 Scanning for viruses To act on an infected file Right-click a file to display the actions pop-up menu. Select one of the following actions: Undo Action Taken: If possible, reverses the preset action response. ■ Clean: Removes the virus from the file. ■...

  • Page 34: Managing The Quarantine

    If the virus still can’t be removed, submit the infected file to Symantec Security Response for analysis. A new virus definitions file is developed to detect and clean the virus and the file is sent to you by email.
  • Page 35 Managing the Quarantine To rescan a file isolated in the Quarantine Update your virus definitions. For more information, see “Keeping virus protection current” page 21. In the Norton AntiVirus Corporate Edition main window, in the left pane, click View. In the right pane, click Quarantine. Select the file in the Quarantine listing.

  • Page 36: Clearing Backup Items

    Response for analysis Sometimes, Norton AntiVirus Corporate Edition cannot clean a virus from a file. Or, you suspect a file is infected and is not being detected. Symantec Security Response (formerly known as Symantec AntiVirus Research Center) analyzes your file to make sure it is not infected. If a new virus is...

  • Page 37: Setting An Exclusion

    Managing the Quarantine To submit a file to Symantec Security Response from the Quarantine Open Norton AntiVirus Corporate Edition. In the Norton AntiVirus Corporate Edition main window, in the left pane, click View. In the right pane, click Quarantine. Select the file in the list of quarantined items.
  • Page 38 Using Norton AntiVirus Corporate Edition To exclude a file from a scan Do one of the following: For Realtime Protection, in the left pane, click Configure, then, in ■ the right pane, click File System Realtime Protection. For all other scan types, in the pane where you specify what to ■...
  • Page 39 anti-virus policy, setting managed clients benefits differences from standalone clients Microsoft Exchange Realtime Protection Backup Items folder migrating about clients clearing servers clients, migrating Norton AntiVirus Corporate Edition Custom Scans how it works deleting opening running custom scans about configuring on-demand scans about 26-28...
  • Page 40 Startup Scans deleting startup scans about configuring submitting files to Symantec Security 36-37 Response Symantec Security Response about accessing 36-37 submitting files to Search the online help index for more information.

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