Symantec 20032623 - Endpoint Protection Small Business Edition Implementation Manual page 32

32 Introducing Symantec Endpoint Protection Small Business Edition
Protecting your network with Symantec Endpoint Protection Small Business Edition
Task
Handling virus
outbreaks
Troubleshooting
content update
problems
Fixing
communication
errors
Performing disaster
recovery
Troubleshooting
reporting issues
Common issues you can troubleshoot (continued)
Table 1-8
Description
You can prevent threats from attacking computers on your network.
See Preventing and handling virus and spyware attacks on client computers"
See Remediating risks on the computers in your network"
If a threat does attack a client computer, you can identify and respond to the threat. See the
following knowledge base article:
Best practices for troubleshooting viruses on a
If the latest virus definitions do not update correctly on Symantec Endpoint Protection
Manager or the clients, see the following knowledge base article:
Symantec Endpoint Protection: LiveUpdate
The communication channels between all of the Symantec Endpoint Protection Small Business
Edition components must be open. These channels include, server to client, server to database,
and server and client to the content delivery component, such as LiveUpdate.
See Troubleshooting communication problems between the management server and the
client" on page 316.
See Troubleshooting communication problems between the management server and the
console or the database"
See the following knowledge base article:
Troubleshooting Symantec Endpoint Protection Manager communication
In case of database corruption or hardware failure, you can restore the latest snapshot of the
database if you have a database backup file.
See Performing disaster recovery"
You can solve various report and log issues.
See Troubleshooting reporting issues"
See the knowledge base article,
Protection.
network.
Troubleshooting.
on page 322.
on page 311.
on page 325.
Top "Best Practices" Articles for Symantec Endpoint
on page 130.
on page 132.
problems.