Kyocera TASKalfa 820 Operation Manual page 110

Troubleshooting
Display
DB Assistant Server version is
different.
Contact administrator.
DB Assistant Server error.
Contact administrator.
DB Assistant Server is in use.
Try again later.
Unable to find FTP server.
Contact administrator.
Unable to Log in to the FTP
Server
The Path attempted to use for
saving does not exist
Error occurred at FTP Server
Please contact Administrator
POP3 server not found.
Contact Administrator.
Unable to find POP3 server.
Contact Administrator.
Unable to Log in to the POP3
Server.
Confirm the login account and
password for SMTP TX authen.
Error occurred at POP3 Server.
Contact Administrator.
4-4
Checkpoints
Is the DB Assistant version
different?
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—
Is the network cable connected
properly?
Is the FTP server running?
—
—
—
Is the network cable connected
properly?
Is the POP3 server running?
Are the POP3 user account or
password correct?
—
Corrective Actions
Contact your system administrator
or support personnel.
An error has occurred with DB
Assistant or the computer running
DB Assistant. Communication
cannot continue. Check the
computer running DB Assistant.
DB Assistant currently connected to
another scanner. Try connecting
again later.
Confirm the network cable is
properly connected.
Contact your server administrator or
support personnel.
FTP server login failed. Make sure
username and password have been
configured.
Save folder does not exist or path to
save folder is incorrect. Verify that
the FTP server save folder and the
path registered in the machine are
matching.
FTP server returned an unexpected
error. Unable to save. Ask your
server administrator to verify that the
logged in user account has write
permissions.
Confirm the network cable is
properly connected.
Start the POP3 server.
Verify the POP3 user account and
password.
Verify POP3 server settings.
Reference
Page
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Refer to Scan
System (H)
Operation
Guide Set up
Edition
—
page 2-25
page 2-25
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