Solving Mailbox Problems - Lexmark 17J0050 - C 752n Color Laser Printer User Reference

Symptom
Job prints from the
wrong tray or on the
wrong paper or
specialty media.
Incorrect characters
print.
Tray linking does not
work.
Large jobs do not
collate.
Unexpected page
breaks occur.

Solving mailbox problems

Symptom
Paper jams before
reaching the mailbox.
Cause
The operator panel menu
settings do not match the
media loaded in the tray.
You are using an
incompatible parallel
cable.
The printer is in Hex
Trace mode.
Tray linking is not
configured properly.
Collate is not set to On.
The job is too complex.
The printer does not
have enough memory.
The job has timed out.
Cause
The mailbox and the
printer are misaligned.
The mailbox cable is not
connected properly.
Solution
Make sure the Paper Size
operator panel and in the printer driver are correct for the job
you are printing.
If you are using a parallel interface, make sure you are using
an IEEE 1284-compliant parallel cable. We recommend
Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for
the standard parallel port.
If Ready Hex appears on the display, you must exit Hex Trace
mode before you can print your job. Turn the printer off and
back on to exit Hex Trace mode.
To configure the linked trays:
• Make sure the Tray x Type value in the
item in the Paper Menu
• Make sure the Tray x Size value in the
item in the Paper Menu
Set Collation to On in the
printer driver.
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Add printer memory or an optional hard disk.
Refer to the Setup Guide for information on selecting memory
options to install.
Set Print Timeout to a higher value from the
Solution
Realign the mailbox and the printer.
Refer to the Setup Guide for instructions.
See Clearing mailbox or output expander jams (Area M)
for more information.
Check the cable connection.
Refer to the Setup Guide for instructions on connecting the
mailbox to the printer.
140
and Paper Type specified on the
Paper Type
is the same for all linked trays.
Paper Size
is the same for all linked trays.
Finishing Menu or through the
Setup
menu
menu
Menu.