Solving Option Problems; Solving Paper Feed Problems - Lexmark 17J0050 - C 752n Color Laser Printer User Reference

Solving option problems

Symptom
The option does not
operate correctly after
it is installed, or it
stops working.

Solving paper feed problems

Symptom
Paper frequently jams.
The Paper Jam
message remains after
you remove the
jammed paper.
The page that jammed
does not reprint after
you clear the jam.
Blank pages feed into
the output bin.
Cause
The option is not installed
correctly.
Cables connecting the option to
the printer are not attached
correctly.
The printer driver does not
recognize that the option is
installed.
Cause
You are using paper that does not
meet the printer specifications.
You have loaded too much paper
or too many envelopes.
Guides in the selected tray are not
set to the appropriate position for
the size paper loaded.
The paper has absorbed moisture
due to high humidity.
You have not cleared the entire
paper path, or you did not open
the door specified by the message
to check for jams in this area.
Jam Recovery in the Setup Menu
is set to Off.
An incorrect media type is loaded
in the tray being printed from.
Solution
Remove the option, and then reinstall it.
Check the cable connections.
Refer to the Setup Guide for instructions.
Your printer driver may not automatically recognize
that an option is attached to your printer. Look at the
driver settings and verify that all the printer
configuration settings are correct.
Solution
Use recommended paper and other specialty media.
Refer to the Card Stock & Label Guide available on
our Lexmark Web site at www.lexmark.com for
detailed specifications.
See Clearing the entire paper
fuser jams, Clearing image transfer unit
Clearing mailbox or output expander jams (Area
M) for more information.
See Avoiding jams
prevent jams from occurring.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated at the
back of the tray or on the multipurpose feeder.
Move the guides in the tray to the correct position.
See Loading the trays
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
See Storing paper
Clear paper from the entire paper path, open the
door indicated by the operator panel message, clear
the jam, and close the door. The printer resumes
printing.
See Clearing the entire paper path
information.
Set Jam Recovery
Load the correct type media for your print job or
change the Paper Type on the operator panel to
match the type of media loaded.
141
path, Clearing
jams, or
for information that can help
for detailed instructions.
for more information.
for more
to Auto or On.