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Table of Contents
Troubleshooting
Related Manuals for TANDBERG STORAGELIBRARY
Summary of Contents for TANDBERG STORAGELIBRARY
- Page 2 Further, Tandberg Data reserves the right to revise or change this document without obligation on the part of Tandberg Data to notify any person or organization of such revision or change. Every effort has been made to acknowledge trademarks and their owners. All trademarks within this document are the property of their respective owners.
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Page 3: Table Of Contents
Mounting the Rack Mount Ears ......................13 Installing the Rails in a Rack......................13 Installing the Left Rail Assembly .....................14 Installing the Right Rail Assembly ....................14 Mounting the StorageLibrary T40 to the Rack ................15 Installing the Tabletop Kit ........................16 StorageLibrary T40 Installation and User Guide... - Page 4 Installing the Library ..........................16 Connecting Library Cables (SCSI)....................16 Connecting Library Cables (Fibre Channel) ...................18 System Power-on..........................18 Labeling Cartridges for the Barcode Reader ..................19 5 Information about the Operator Interfaces......21 Front Panel Interface (FPI)........................21 Scroll Function ..........................21 Remote Management Interface......................22 Menu Trees ............................22 Home Screen............................25 Operator Privileges..........................25 Words Commonly Used on the FPI and RMI ..................26...
- Page 5 The Maintenance Menus ........................63 The Diagnostics Menu ........................64 Verifying Hardware ..........................64 Software Checking ..........................64 Verifying Recent Changes........................64 Troubleshooting Matrix ..........................65 13 Shipping or Transporting StorageLibrary T40 ....71 Reinserting the Transport Lock ......................71 Packing the StorageLibrary T40......................72 StorageLibrary T40 Installation and User Guide...
- Page 6 14 Specifications ...............73 Library Dimensions..........................74 Library Component Weights........................74 Power Requirements ..........................74 Climatic Specifications...........................75 15 Safety and Regulatory Information .......77 Safety Approvals ...........................77 EMC Approvals............................77 Europe.............................77 USA..............................77 Japan ..............................78 Canada............................78 Conformity Declarations ........................78 Europe.............................78 Australia/New Zealand........................78 Contents...
- Page 7 Figure 1 Front Panel of the StorageLibrary T40..................4 Figure 2 Rear Panel of the StorageLibrary T40 with 1 Full Height SCSI Drive Installed......5 Figure 3 Robotics Locking Screws Marked with Red Plastic Tabs ............11 Figure 4 Recommended Storage of Transport Locking Screws ............12 Figure 5 Rack Mounting Kit with Rack Mount Ears (Right figure)............13...
- Page 8 Table 1 Data Transfer Rates ........................4 Table 2 Commonly Used Word on FPI and RMI...................26 Table 3 Cartridge Present Symbols on FPI During Inventory and in the Maps Menu ......27 Table 4 Supported RAS Tickets ......................62 Table 5 Maintenance Menus - Item Name and Description ..............63 Table 6 Diagnostics Menu - Item Name and Description..............64 Table 7 Troubleshooting Matrix –...
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Page 9: About This Guide
This guide contains information and instructions necessary for the normal operation and management of the StorageLibrary T40. This guide is intended for anyone interested in learning about or anyone that needs to know how to install, configure, and operate the StorageLibrary T40. Be aware that Administrator level privileges are required to configure many of the features described in this guide. -
Page 10: Other Documents You Might Need
SCSI Functional Specification, StorageLibrary T40 (433489) provides the SCSI interface specification for the Tandberg Data StorageLibrary T40. Quick Installation Guide, StorageLibrary T40 (433559) gives you an overview of how to install the library. Customer Replaceable Unit (CRU) Tape Drive Instruction:, StorageLibrary T40 (433601) -
Page 11: Product Overview
The library can be mounted in a 19” rack or used as a tabletop unit. The height of the rackmount version is 4U. The library supports IBM LT03 SCSI and Fiber Channel full height drives and Tandberg LT02 SCSI half height drives. The library has 40 physical tape slots installed. -
Page 12: Data Transfer Rates
The Front Panel includes the Operator control panel with LCD display, four control buttons, two LED indicators and a standby switch. The bezels of the four magazines are also visible from the front. Figure 1 Front Panel of the StorageLibrary T40 LCD – Liquid Crystal Display The display is a backlit 128 x 68, dot-matrix graphical display that can show 8 lines of 20 characters. -
Page 13: Rear Panel
The fans draw air inward through holes in the front bezels and expel it out in the back. The fans start whenever the drive is operating or when the internal temperature in the StorageLibrary T40 gets too high. -
Page 14: Library Features
The library supports both SCSI and FC drives. The SCSI drive CRU has two shielded 68-pin HD SCSI connectors on the rear panel and the FC CRU has one FC connector. The connectors are used for connecting the tape drive and the StorageLibrary T40 to the host. These connectors can link to the following:... -
Page 15: Partitions
The StorageLibrary T40 can be divided into a maximum of four partitions. At least one tape drive and one magazine must be assigned to each partition. The robotics, the import/export slots and the cleaning slots are common resources to all partitions. -
Page 16: Browser Requirements
Browser Requirements The supported browsers include: Firefox™ version 1.0.6 and above Internet Explorer™ version 6.0 and above Product Overview... -
Page 17: Unpacking The Storagelibrary T40
Pay particular attention to the cord at the wall receptacle, and the point where the cord exits from the StorageLibrary T40 Make sure that object will not fall and liquids will not spill into the StorageLibrary T40’s chassis openings Make sure the airflow around the front and back of the StorageLibrary T40 is not obstructed... -
Page 18: Unpack
The StorageLibrary T40 is designed to fill the weight requirements for one person to lift only when drives, power and magazines are removed before lifting the StorageLibrary T40. However it is recommended that two persons lift the StorageLibrary T40 for absolute safety. -
Page 19: Installing The Library
Figure 3 Robotics Locking Screws Marked with Red Plastic Tabs The locking screws will be detected when the StorageLibrary T40 is powered on. To remove the screws follow the instructions below: Connect the power cord to the power connector on rear of the library Turn on the power switch on the rear of the library The library detects that the transport screws are present. -
Page 20: Mounting The Storagelibrary T40 In A Rack
Rack. Mounting the StorageLibrary T40 in a Rack The StorageLibrary T40 is designed for use in a 19” rack system using 4U of rack space. The length of the power cord and the primary interface cables restrict the placement. The StorageLibrary T40 is designed to operate in a horizontal position. Do not attempt to operate the StorageLibrary T40 in any other position than horizontally. -
Page 21: Mounting The Rack Mount Ears
Hazardous conditions can result from uneven mechanical loading of a rack. The StorageLibrary T40 uses 4U of vertical rack space. The rails must be installed in a full U position. The bottom of the rails must be aligned with the bottom of a U. -
Page 22: Installing The Left Rail Assembly
Installing the Left Rail Assembly Measure the length between the rear rackmount rails and the front rackmount rails. If the measurement is shorter than the StorageLibrary T40, move the two sets of screws M4x12, washers and nuts shown in Figure 8 Mounting the Rack Mounting Kit to a Rack. -
Page 23: Mounting The Storagelibrary T40 To The Rack
Slide the StorageLibrary T40 on the rails from the front of the rack. Fix the StorageLibrary T40 using two M6x12 screws in front of the rack, one on both left and right side. Referring to the figure below, the lower screw on each side connects the library to the rack, whereas the upper screw on each side connects the left and right rail assemblies to the rack. -
Page 24: Installing The Tabletop Kit
If your library includes both SCSI and Fibre Channel tape drives, cable the tape drive following the appropriate instructions for that tape drive type. Connecting Library Cables (SCSI) Use this procedure if you are installing a library that includes SCSI tape drives. Figure 11 StorageLibrary T40 Cabling (SCSI) Installing the Library... - Page 25 The maximum allowed length of an LVD SCSI bus is 12 m (39 ft) if the number of SCSI devices exceeds two. 6. Before the StorageLibrary T40 is powered on and the system is restarted, make sure the SCSI bus is properly terminated.
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Page 26: Connecting Library Cables (Fibre Channel)
Library. Tandberg Data recommends that all external SCSI devices, including the Note StorageLibrary T40, are powered on before the computer system is re-started (points 5 and 6 above). System Power-on At power-on, for the first few seconds the unit performs a sequence of diagnostic tests called Power- On Self Tests (POST). -
Page 27: Labeling Cartridges For The Barcode Reader
LED illuminates and the display returns to the home screen. The library is now ready for further configuration and operation. If a problem occurs during the power-on sequence, the StorageLibrary T40 displays an error message on the display. Refer to Troubleshooting to learn the procedures for resolving the problem. -
Page 29: Information About The Operator Interfaces
Information about the Operator Interfaces The StorageLibrary T40 has two Operator interfaces: the Front Panel Interface (FPI) and the Remote Management Interface (RMI). Operations on the StorageLibrary T40 can be performed locally on the library using the FPI or remotely on your computer using the remote management interface (RMI). -
Page 30: Remote Management Interface
Remote Management Interface The remote management interface is similar to the front panel interface. The remote management interface is accessible from any supported web browser. For more information on supported web browsers, refer to Information about the Operator Interfaces... -
Page 31: Menu Trees
Figure 14 Front Panel Interface Menu Tree lays out the menu tree for the Front Panel Interface and Figure 15 Remote Management Interface Menu Tree lays out the menu tree for the RMI. StorageLibrary T40 Installation and User Guide... - Page 32 Figure 14 Front Panel Interface Menu Tree Information about the Operator Interfaces...
- Page 33 Figure 15 Remote Management Interface Menu Tree StorageLibrary T40 Installation and User Guide...
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Page 34: Home Screen
There are two types of user privileges in StorageLibrary T40. 1. Administrator is allowed access to the entire physical library and all of its partitions. -
Page 35: Words Commonly Used On The Fpi And Rmi
During inventory and in the Maps menu different symbols are displayed on the FPI to indicate if there are cartridges present in the magazines, in the drives and in the robotics. StorageLibrary T40 Installation and User Guide... - Page 36 Table 3 Cartridge Present Symbols on FPI During Inventory and in the Maps Menu Symbol on FPI Description Drive Present, load status empty Drive present, load status unknown Drive not installed The symbols for the magazine slots and the robotics are: grey box if the magazine slot/robotics status is unknown filled box if a cartridge is present in the magazine slot/the robotics a bold underline if the magazine slot/the robotics is empty...
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Page 37: Configuring The Library
When you see the Login screen on the remote management interface, type Administrator in the User Name text box and administrator in the password text box. The user name and password are case sensitive. StorageLibrary T40 Installation and User Guide... -
Page 38: Using The Setup Wizard
You cannot delete the default Administrator account. You can, however, change Note the password. Using the Setup Wizard The Setup Wizard simplifies the process of configuring the library. When you first power on the library, the front panel displays the Setup Wizard. As you work through the Setup Wizard screens, follow the on-screen instructions. - Page 39 Setup Wizard any time he is logged in. The paths to open the appropriate screen are: From the remote management interface, select Setup > Setup Wizard From the front panel, select Setup > Setup Wizard StorageLibrary T40 Installation and User Guide...
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Page 40: Configuring Network Settings
A license key is applied to the library to increase the number of available slots from 24 to 40. The license key is applied during the initial configuration of the library or at any time in the future. A Capacity On Demand license key can be obtained as any other product from Tandberg Data.. For contact information, see Getting More Information or Help. -
Page 41: Configuring I/E Slots
The 24 slot version of the StorageLibrary T40 can be configured to have 0 or 3 I/E slots, and the 40 slot version can be configured to have 0, 3 or 8 I/E slots. A library configured with 3 I/E slots will have the I/E slots located in the front of lower left magazine. -
Page 42: Configuring Partitions
The Cleaning Slot configuration screen provides information on configuring dedicated cleaning slots, which are used to store cleaning cartridges that the library uses to clean tape drives. These dedicated cleaning slots are not visible to the host application. Configuring one or more dedicated cleaning slots is required to enable the library's cleaning feature. The library supports 0-3 cleaning slots. -
Page 43: Reconfigure Partitions
In addition the user can manually take the physical library or any of its partitions online or off-line. You can take a partition off-line rather than the entire library so as to minimize disruption of library StorageLibrary T40 Installation and User Guide... -
Page 44: Setting Drive Id
operations. You may manually change the partition mode to online or off-line from the front panel or the remote management interface. Details on changing partition mode include: The default partition mode is online The partition mode must be set to off-line if you want to restrict host access to the specified partition When you are changing partition mode, be aware of the following information: The Online/Off-line buttons toggles between states... -
Page 45: Modifying The Control Path
The FPI Operator and Administrator passwords are configured from the FPI or RMI. The FPI password is limited to a maximum of 4 characters numeric because of limitations on entering text through the FPI. The password text is masked when being entered through the FPI. StorageLibrary T40 Installation and User Guide... -
Page 46: Configuring Rmi Password
If you set a password, make sure you do not forget it. If you do, it can only be Warning cleared with assistance from Tandberg Data technical support. For contact information, refer to Getting More Information or Help. The FPI password is configured during the Setup Wizard. After the initial setup of your library you can later access the FPI Password configuration screens directly: From the remote management interface, select Setup >... -
Page 47: Configuring Barcode Scan
From the remote management interface, select Setup > Notification Configuring E-mail Notification The library can be configured to automatically send e-mail notifications to a specified e-mail address whenever an issue of a particular severity level occurs with one of its components. StorageLibrary T40 Installation and User Guide... - Page 48 The information in the e-mail notification provides a RAS ticket, a short problem description and a possible cause which may be of help to you or a customer service engineer. Before you can configure e-mail notifications, you must configure the library’s e-mail account so that the library can send notifications to the designated recipient.
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Page 49: Running The Library
From the front panel interface select Logout from the Operations menu to log out from the library. Importing Cartridges In the StorageLibrary T40 there are two methods to import cartridges: via the I/E slot or via bulk loading of magazines. -
Page 50: Importing Cartridges Via I/E Slot
Importing Cartridges via I/E Slot You can import cartridges using the library interface or the host server software Note application. The instructions included here focus on the library interface method for importing cartridges. Refer to your host application documentation if you wish to use the host to import cartridges. -
Page 51: Exporting Cartridges
When you are unloading tape drives, be aware that only tape drives with media loaded appear. The paths to open the appropriate screens are: From the remote management interface, select Operations > Unload Drive From the front panel, select Operations > Unload from Drive StorageLibrary T40 Installation and User Guide... -
Page 52: Cleaning Tape Drives
Cleaning Tape Drives Tape drives may require occasional cleaning. At least one cleaning slot must be configured to enable automatic or manual cleaning of tape drives. Cleaning slots store cleaning cartridges used to clean the tape drives. If you want to use host-based cleaning, configure zero cleaning slots on the library and set up your host application to manage the cleaning process. -
Page 53: Taking The Library Online/Off-Line
Keep one hand underneath the magazine to prevent the back of the magazine to fall down when it leaves the magazine bay. See Figure 17 Removing the Magazine from the Library. StorageLibrary T40 Installation and User Guide... -
Page 54: Figure 17 Removing The Magazine From The Library
Figure 17 Removing the Magazine from the Library Inserting Cartridges into the Magazine When inserting cartridges, the access door of the cartridge must face the magazine slot opening. Push the cartridge carefully into the magazine slot until it locks in place. The rear side of the cartridge with the Write Protect switch and the barcode label must face out. -
Page 55: Standby Functionality
Standby Functionality On the front panel a standby button is available. To activate Standby mode, press the button for a minimum of 2 seconds. The StorageLibrary T40 will enter a standby mode in a controlled manner. StorageLibrary T40 Installation and User Guide... - Page 56 No StorageLibrary T40 activity is allowed until the standby button is pressed again The green LED on the front will blink with short blinks- long intervals To leave the standby mode, press the standby button for 2 second. The StorageLibrary T40 will then restart and perform a full inventory...
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Page 57: Getting Status And Information
The path to open the report from the remote management interface is Reports > Library. Viewing Partitions/Drive Settings The Library Partitions/Drive Settings report is a dynamic representation of the physical locations of various library resources, including tape drives, slots, partitions, and modules. StorageLibrary T40 Installation and User Guide... -
Page 58: Viewing Network Settings
The following drive information is available from the Partitions/Drive report: Drive Vendor Name <value> Drive Product Name <value> SCSI ID <value as applicable> Fibre Channel ID <value as applicable> Fibre Topology <value as applicable> Fibre Channel Speed <value as applicable> Assigned Partition <1, 2, 3, or 4>... -
Page 59: Viewing Statistics
The path to open the report from the front panel interface or from the remote management interface is Reports > Statistics. Viewing Log The viewing log report provides information on library events and errors. The path to open the report from the remote management interface is Reports > Log. StorageLibrary T40 Installation and User Guide... -
Page 61: Adding, Removing And Replacing
Tighten the power CRUs thumbscrews to secure the power supply to the library module. Tighten the two thumbscrews simultaneously. Reconnect the power cord. Turn on the power switch on the rear end of the library. StorageLibrary T40 Installation and User Guide... -
Page 62: Drive Cru
Figure 22 Replacing a Power CRU Drive CRU Adding a Drive CRU These instructions explain how to add a drive CRU to your library. Required tools: Screwdriver. Turn off the power to the library using the switch on the rear. Detach the cover plate for the bay where the drive CRU will be added. -
Page 63: Removing And Replacing A Drive Cru
10 Power on the library. 11 If necessary, update Drive firmware by following the instructions provided in the Updating Firmware. The library can use the tape drive immediately after the tape drive firmware is downloaded. StorageLibrary T40 Installation and User Guide... - Page 64 Figure 23 Adding, Removing or Replacing a Drive CRU Adding, Removing and Replacing...
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Page 65: Updating Firmware
Updating Firmware The Administrative User can update firmware on the StorageLibrary T40 if required. The latest firmware versions for the library can be found on www.tandberg.com/firmware. You can also regularly monitor the website for firmware updates, but you need to make sure that the firmware you download is compatible with your library and tape drives. -
Page 66: Updating Drive Firmware
Access the drive manufacturer’s web site and download the firmware file to your computer. a. From the home page, navigate to your product’s firmware b. Verify from the published Release Notes or Tandberg Data Technical Support that you are selecting the correct firmware version to download c. -
Page 67: Working With Cartridges And Barcodes
Place identification labels only in the designated slots on the cartridges If you ship cartridges, ship them in their original packaging or something stronger StorageLibrary T40 Installation and User Guide... -
Page 68: Write-Protecting Cartridges
9) type barcodes. For LTO media barcodes, the library supports six characters for the barcode plus a two-character media type identifier. You must use StorageLibrary T40 specific barcode labels supported by Tandberg Caution Data to ensure reliable functionality of the barcode reader. -
Page 69: Troubleshooting
Also included on the RAS tickets log is an explanation of what error the library encountered. The paths to open the appropriate screens are: From the remote management interface, select Tools > Diagnostics > Capture Logs From the front panel, select Reports > Error Log StorageLibrary T40 Installation and User Guide... -
Page 70: Supported Ras Tickets
Supported RAS Tickets The RAS tickets are listed in numerical sequence by their Fault Symptom Code (FSC) in the table that follows. If a persistent error condition prompts you to call your Technical Support representative, be sure to supply the RAS ticket information to help identify the problem. Table 4 Supported RAS Tickets Display Description... -
Page 71: Interpreting Leds
Locking screws. Reboot Performs a hard reset of the library. Restore default Sets the library settings to their factory default values. Clear WEB password Clears the WEB password (from FPI only) StorageLibrary T40 Installation and User Guide... -
Page 72: The Diagnostics Menu
The Diagnostics Menu Table 6 Diagnostics Menu - Item Name and Description Item name Description Capture logs Displays a log that contains information about library and drive configuration, event log and error log. This log can be saved to a file or sent via e-mail to technical support. -
Page 73: Troubleshooting Matrix
Verify that the fans start at power on and then stop after a few seconds. Contact your service representative. StorageLibrary T40 Installation and User Guide... - Page 74 Table 8 Troubleshooting Matrix – Cartridge Movement with Solution Problem Solution Cartridge Movement Library does not take inventory Make sure the transport screws are removed. Make sure all magazines are in their locked position. Write down any error information given on the FPI or RMI. Contact your service representative.
- Page 75 Reader. Make sure there are no wrinkles on the label. Make sure that StorageLibrary T40 specific labels are used. If all of the above are OK, replace the label with a new one. If problem continues, contact your service representative.
- Page 76 Table 10 Troubleshooting Matrix – SCSI with Solution Problem Solution SCSI problems Changed SCSI ID, but the host Make sure that all SCSI devices on the same bus have server system does not unique ID numbers. recognize the new ID If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available.
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Page 77: Table 14 Troubleshooting Matrix Led Error Messages With Solution
When the amber LED is on, the library has encountered an electrical or mechanical failure. An error message shall be displayed on the front panel (and RMI). Refer to Supported RAS Tickets for details. StorageLibrary T40 Installation and User Guide... - Page 78 Table 15 Troubleshooting Matrix – Errors Displayed on Front Panel with Solution Problem Solution Errors Displayed on Front Panel There is an error information on Write down the error information given on the FPI. the LCD display Power cycle the library by turning off and on the main power switch on the rear of the library.
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Page 79: Shipping Or Transporting Storagelibrary T40
Reinserting the Transport Lock If you need to move or ship the StorageLibrary T40 you need to reinstall the transport locking screws to protect the robotics. The screws fasten the robotics to the chassis and hold the robotics in a locked position. -
Page 80: Packing The Storagelibrary T40
If you want to ship the unit you need to use the original packaging in order to maintain the warranty. The packaging has been designed specifically for the StorageLibrary T40 for safe transportation. If you need to order new packaging contact Technical Support. For contact information, see... -
Page 81: Specifications
Specifications StorageLibrary T40 libraries follow the specifications described in this chapter. The table below lists the library components available. Table 18 Library Specification Summary 4U Library Supported Cartridges LTO-1 (read-only in LTO-3 drives) LTO-2 (read/write in LTO-3 drives) LTO-3 LTO-3 WORM... -
Page 82: Library Dimensions
Library Dimensions The table below lists the physical dimensions of the library in inches (in). Table 19 Library Dimensions Dimensions Width 445.0 mm +/- 0.5 mm (17.52” +/- 0.02”) Height 176.4 mm max (6.945”) Rear depth 770.6 mm max (30.34”) Front depth 31.0 mm max (1.22”) The rear depth is measured from the rear surface of rackmount bracket to the rearmost feature of the library. -
Page 83: Climatic Specifications
Table 23 Humidity Range Humidity Operating Range 20%Rh to 80%Rh Gradient 10%Rh/hour Non-Operating Range 10%Rh to 90%Rh Gradient 20%Rh /hour Table 24 Altitude Range Altitude Operating Range -500 to 10000 ft Non-Operating Range -500 to 40000 ft StorageLibrary T40 Installation and User Guide... -
Page 85: Safety And Regulatory Information
Warning: This is a class A product. In a domestic environment this product may cause radio interference in which case the Operator may be required to take adequate measures. EN61000-3-2: 2000 EN61000-3-3: 1995 +A1:2001 EN55024:1998 +A1: 2001 +A2:2003 EN61000-6-2: 2001 FCC part 15, Class A StorageLibrary T40 Installation and User Guide... -
Page 86: Japan
This equipment has been tested and found to comply with the limits for a Class A Note digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.