Table 14 Troubleshooting Matrix Led Error Messages With Solution - TANDBERG STORAGELIBRARY Manual

Table 12 Troubleshooting Matrix – Cleaning with Solution
Problem
Cleaning
Cannot load the cleaning
Cartridge
Table 13 Troubleshooting Matrix – Write or Read Issues with Solution
Problem
Write or Read Issues
Contaminated head
Non-acclimated media
Cleaning cartridge is
Incompatible
Expired cleaning cartridge
Bad/defective/contaminated
media

Table 14 Troubleshooting Matrix LED Error Messages with Solution

Problem
LED Error Messages
Amber LED on
StorageLibrary T40 Installation and User Guide
Solution
Make sure there is no cartridge present in the drive before
you load a cleaning cartridge.
Make sure the cleaning cartridge is not expired.
Contact your service representative.
Solution
Avoid contamination by ensuring that the library is installed in a
clean, contamination-free environment. Cartridges should be
stored vertically in their plastic cases. Continue cleaning the tape
drive as needed.
If a cleaning cartridge is not successful in resolving the problem
after 3 or more attempts, the cleaning cartridge may be
contaminated and should not be used in another drive.
A cartridge should be acclimated for at least 24 hours before
being used, particularly if it has been stored at a substantially
different temperature or level of humidity than the library.
Make sure you are using an allowed cleaning cartridges.
Verify the number of cleanings per cleaning tape for your media
type.
If the write/read errors persist and the drive has been
cleaned, that cartridge should be suspected as being
defective, if it is not an invalid cleaning cartridge.
If this occurs, export the cartridge and load a known good
cartridge. In some cases, a cartridge can be worn out, have
a defective cartridge memory, or have been formatted as a
Firmware Upgrade Tape.
Any cartridge that is suspected of being defective or
contaminated should NOT be reused in any drive.
Solution
When the amber LED is on, the library has encountered an
electrical or mechanical failure. An error message shall be
displayed on the front panel (and RMI). Refer to
RAS Tickets for details.
Supported
69