Monitoring The Blackberry Enterprise Server For An Automatic Failover Event; Use The Blackberry Administration Service To Find The Time And Reason For The Last Automatic Failover Event; Fail Over The Blackberry Enterprise Server Manually Using The Blackberry Administration Service - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
After you finish: To turn off automatic failover, click Turn off automatic BlackBerry Enterprise Server failover.
Monitoring the BlackBerry Enterprise Server for an
automatic failover event
You can use the BlackBerry® Monitoring Service, BlackBerry Enterprise Server Alert Tool, or another SNMP monitoring
tool to monitor the BlackBerry® Enterprise Server for an automatic failover event and notify you when an automatic
failover event occurs.
When an automatic failover event occurs, the primary BlackBerry Enterprise Server and standby BlackBerry Enterprise
Server write the time and reason at logging level 5 (Verbose) in the log files for the BlackBerry Dispatcher, BlackBerry
Controller, and BlackBerry Messaging Agent. The BlackBerry Controller and BlackBerry Dispatcher instances for the
primary BlackBerry Enterprise Server and standby BlackBerry Enterprise Server create SNMP alerts using the
BlackBerry Enterprise Server Alert Tool. You can configure the SNMP tool that your organization uses to send
automatic notifications when an automatic failover event occurs.
The BlackBerry Administration Service displays the time and reason for the last failover event that occurred.
Use the BlackBerry Administration Service to find the time and reason for
the last automatic failover event
1. In the BlackBerry® Administration Service, expand High availability > Highly available BlackBerry Enterprise
Servers.
2. Click a BlackBerry® Enterprise Server pair name.
3. If an automatic failover event occurred, in the System status section, the Failover time and Failover reason
fields appear.
Fail over the BlackBerry Enterprise Server manually using
the BlackBerry Administration Service
You can use the BlackBerry® Administration Service to force a primary BlackBerry® Enterprise Server to perform a
failover process if it is not running as expected or if it requires maintenance.
Before you begin: Verify that the standby BlackBerry Enterprise Server is running.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand High availability >
Highly available BlackBerry Enterprise Servers.
2. Click the name of the BlackBerry Enterprise Server pair.
3. Click Manual Failover.
4. In the list, choose the standby BlackBerry Enterprise Server instance.
5. Click Yes - Failover to standby instance.
6. Verify that the failover event occured.

Monitoring the BlackBerry Enterprise Server for an automatic failover event

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