Blackberry Enterprise Server; Turn Off Support For Rich Text Formatting And Inline Images In Email Messages Using An It Policy Rule - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
4. In the search results, click the user name.
5. In the Messaging configuration section, click the device configuration name.
6. In the Email Services Settings section, check if Rich content turned on and Automatic downloading of inline
images turned on are configured to Yes.
Turn off support for rich text formatting and inline images in email
messages for users on a BlackBerry Enterprise Server
You can prevent the BlackBerry® Enterprise Server from sending email messages that contain HTML and rich content
to BlackBerry devices. When you turn off rich text formatting, the BlackBerry Enterprise Server sends all email
messages in plain text format. You can also prevent the BlackBerry Enterprise Server from sending email messages
that contain inline images to BlackBerry devices.
If you turn off support for rich content and inline images, you reduce the resource consumption on the computers
that are running the messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.
1. In the BlackBerry Administration Service, in the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component View > Email.
2. Click the name of the BlackBerry Enterprise Server instance or BlackBerry Enterprise Server pair that you want
turn off rich text formatting or inline images for.
3. Click Edit instance.
4. On the Messaging tab, perform one or both of the following options:
• To turn off rich text formatting, in the Messaging options section, in the Rich content turned on drop-down
list, click False.
• To prevent sending inline images, in the Messaging options section, in the Automatic downloading of inline
images turned on drop-down list, click False.
5. Click Save All.
6. Restart the BlackBerry Enterprise Server using one of the following methods:
• If you want to change a BlackBerry Enterprise Server instance, on the Instance information tab, click Restart
instance.
• If you want to change a BlackBerry Enterprise Server pair, click one of the instances, and on the Instance
information tab, click Restart instance. Repeat this step for the other instance in the pair.
• In the Windows® Services, restart the BlackBerry Dispatcher.
7. Repeat step 2 through step 6 for each BlackBerry Enterprise Server instance that you want to turn off rich text
formatting or inline images for.
Turn off support for rich text formatting and inline images in email
messages using an IT policy rule
You can change an IT policy rule to prevent the BlackBerry® Enterprise Server from sending email messages that
contain HTML and rich content or inline images to users. If you turn off support for rich text formatting, the BlackBerry
Enterprise Server sends all email messages in plain text format.
Managing email messages that contain HTML and rich content
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