Turn Off Support For An Attachment File Format For A Blackberry Attachment Service; Add Support For An Additional Attachment File Format To A Blackberry Attachment Service - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

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Turn off support for an attachment file format for a
BlackBerry Attachment Service
The BlackBerry® Attachment Service uses distillers to convert attachments that are in supported file formats so that
users can view the attachments on their BlackBerry devices. By default, all supported distillers are turned on. You
can turn off a distiller to prevent users from viewing attachments that are in a specific file format. For example, if
you turn off the .pdf distiller, users cannot view .pdf attachments on their BlackBerry devices.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > Attachment > Server.
2. Click the instance that you want to change.
3. Click Edit instance.
4. In the Distiller display name section, in the Allowed column, specify which distillers are supported for the
instance.
5. Click Save.
After you finish: Restart the BlackBerry Attachment Service.
Related topics
Restarting BlackBerry Enterprise Server components, 330
Add support for an additional attachment file format to a
BlackBerry Attachment Service
You can configure a BlackBerry® Attachment Service to support additional file formats. If your organization's
messaging server connects to a document management system that renames file format extensions, you must add
the necessary extensions to the list of supported file formats for all BlackBerry Attachment Service instances.
If your organization uses new common extensions for a file format that there is a distiller available for on a BlackBerry
Attachment Service, you must add those extensions to the BlackBerry Attachment Connector. For example, if users
send .rtf files as .wav files, you must verify that the BlackBerry Attachment Connector supports .wav files and that
the appropriate distiller is turned on for the BlackBerry Attachment Service instances.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > Attachment > Connector.
2. Click the BlackBerry Attachment Connector instance that is associated with the BlackBerry Attachment Service
that you want to change.
3. Click Edit instance.
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Turn off support for an attachment file format for a BlackBerry Attachment Service

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