Dish Network SoloDVR ViP 612 User Manual page 107

Reference
Troubleshooting Tables
Message
Possible Reason
Number
You may have just plugged in the
receiver and it is acquiring the
015
satellite signal or the receiver may
have temporarily lost the signal.
The receiver may not be
connected to an active telephone
018
line or broadband Internet
connection.
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
022
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
The receiver may have
026
temporarily lost the satellite signal.
The receiver may need to get new
028
software before you can use it to
order Pay-Per-View programs.
You may have tried to close an
059
installation menu without having
done the Check Switch test.
You may have aimed the satellite
dish at one satellite, but selected
060
the option for another satellite on
the Point Dish screen.
102
What to Do
• Wait a few minutes to see if the message goes away.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked, as
described on page 98. If not, contact your installer to re-
aim the satellite dish.
• You must connect the receiver to an active telephone
connection at all times. If you install two or more receivers,
you must connect each receiver to an active telephone
connection at all times.
• Call the Customer Service Center at 1-800-333-DISH
(3474) for help checking the credit limit and/or to get
authorization to make a purchase.
• If you have authorized the receiver, wait a few minutes to
see if the message is removed. Make sure that all required
cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked, as
described on page 98. If not, contact your installer to re-
aim the satellite dish. If you have not authorized the
receiver, call the Customer Service Center at 1-800-333-
DISH (3474) for help.
• Wait a few minutes to see if the message is removed.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked, as
described on page 98. If not, contact your installer to re-
aim the satellite dish.
Turn the receiver off. Doing this allows the receiver to
download new software via the satellite signal. The
download may take several minutes; do not disturb or unplug
the receiver during this time. When the download is done,
you will be able to use it to order Pay-Per-View programs.
If your setup includes a multi-dish switch, you must run the
Check Switch test as described on page 98.
• Make sure that you have selected the option for the right
satellite on the Point Dish screen, as described on
page 98.
• Make sure that the cable(s) for the satellite you have
selected are connected to the LNBF that receives signals
from that satellite. Re-aim the satellite dish at the right
satellite.