Dish Network SoloDVR ViP 612 User Manual page 106

Message Numbers
Message
Possible Reason
Number
There may be a problem with the
001
multi-dish switch.
Heavy rain, snow, or cloud cover
may be interfering with
002
transmission of the satellite signal,
or there may be other interference.
The wrong type of coaxial cable
may be used in the system, or the
003, 004
cable run length may be too long.
There may also be a problem with
the multi-dish switch.
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
005
no longer picking up the satellite
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
The receiver may not be
connected to an active telephone
006
line or broadband Internet
connection.
Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
011, 012
who live close to a particular
football stadium may be prohibited
from watching football games that
are played in that stadium.
You may have tried to tune to a
013, 014
program on a channel which you
have not bought.
What to Do
Check the coaxial cables and their connections to and from
the multi-dish switch. Make sure that all required cables are
in place, and check that all cable connections are tight and
dry (for outdoor cables). Refer to tech.dishnetwork.com for
additional steps.
• Note the local weather conditions. Remove any snow or
other debris which may have collected on the satellite
dish.
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Make sure that the satellite dish is aimed at the satellite.
Check the strength of the signal using the Point Dish
screen as described on page 98. Consult your installer to
re-aim the dish, if necessary, to obtain the strongest
possible signal.
• Make sure the system uses RG6 coaxial cable; if not, call
your dealer or installer.
• Check the dish-to-receiver cable run length is not more
than 200 feet. Check the coaxial cables and their
connections to and from the multi-dish switch. Make sure
that all required cables are in place, and check that all
cable connections are tight and dry (for outdoor cables).
Refer to tech.dishnetwork.com for additional steps.
• If you have authorized the receiver (added it to your
account), wait a few minutes to see if the message is
removed. Make sure that all required cables are in place,
and check that all cable connections are tight and dry (for
outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight. Check that the
bar in the is green and displays the word
Point Dish screen
Locked, as described on page 98. If not, contact your
installer to re-aim the satellite dish. If you have not
authorized the receiver, call the Customer Service Center
at 1-800-333-DISH (3474).
You must connect each installed receiver to an active
telephone connection or broadband Internet connection.
Program providers specify which programs are blacked out
for specific areas, not DISH Network.
• You must buy a channel before you can tune to a program
on that channel. Call the Customer Service Center at 1-
800-333-DISH (3474) to buy the channel, or if you believe
this message was displayed by mistake.
• If you subscribe to the channel and you see these
messages, reset the receiver (page 97).
Reference
Troubleshooting Tables
Signal Strength
101