PRESONUS STUDIOLIVE 16.4.2 - V1.12 User Manual page 132

6 Technical Information
Troubleshooting
6. 1
At the time of the publication of this manual, PreSonus only recommends the following Express
cards:
• ADS Pyro 1394a
• StarTech EC13942
Known Incompatible Hardware
• ATI RADEON 9000/9001 IGP video chipset. Symptoms are consistent click and pops during
audio playback. This video chipset is only found in PC laptops and is entirely integrated as the
computer's only video controller. PreSonus strongly recommends that users do not purchase
a system with this chipset as there is currently no workaround for this incompatibility.
• USB/FireWire and s400/s800 combo cards. Symptoms usually include no audio recording/
playback, even though the device will install and sync, as well as erratic audio performance.
Rarely, combo cards will prevent the device from installing or achieving a stable sync. We
recommend FireWire cards that have s400 FireWire connections only.
• FireWire cards with NEC chipsets. Symptoms include installation issues, erratic audio and
extraneous static and noise.
• Motherboards with nForce4 chipsets. Symptoms include reduced or very poor
performance, especially if using the onboard FireWire connection. Installing a PCIe (not PCI)
FireWire 400-only card with an approved chipset is a known workaround but may not allow
full performance.
StudioLive Control Panel will not launch
The StudioLive Control Panel will not launch if the StudioLive is not connected and synced to
your computer. Verify that your FireWire cable is connected both to your computer and to your
StudioLive. Navigate to Page 3: Digital in the StudioLive System menu and verify that the FireWire
status is locked.
No Output on a Channel
Press the Input button in the Metering section and verify that there is signal on that channel. If no
signal is present, check the cable and the input source. If signal is present, press the Select button
for the channel in question. Make sure that the channel is assigned to the main output in the Assign
section of the Fat Channel.
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