Distributing Unmanaged Policies; Using The Endpoint Security Client Diagnostics Tools; Creating A Diagnostics Package; Section 8.4, "Using The Endpoint Security Client Diagnostics Tools - Novell ZENWORKS ENDPOINT SECURITY MANAGEMENT 3.5 - ADMINISTRATION Administration Manual

8.3.3 Distributing Unmanaged Policies

To distribute policies to unmanaged Endpoint Security Clients:
1 Locate and copy the Management Console's
file is generated at installation of the Management Console, and placed in the
setup.sen
\Program Files\Novell\ESM Management Console\
2 Create a policy in the Management Console. For more information, see
and Distributing Security Policies," on page
3 Use the Export command (see
page 169) to export the policy to the same folder containing the
distributed must be named
them.
4 Distribute the
policy.sen
Files\Novell ZENworks\Endpoint Security Client\
clients.
The file must be copied to the unmanaged Endpoint Security Clients only once, with the
setup.sen
first policy. Afterwards, only new policies need to be distributed.
8.4 Using the Endpoint Security Client
Diagnostics Tools
The Endpoint Security Client features several diagnostics tools that can create a customized
diagnostics package to be delivered to Novell Support to resolve any issues. Optionally, logging and
reporting can be activated to provide full details regarding endpoint usage. Administrators can also
view the current policy, add rule scripting, and check the Endpoint Security Client driver status.
The following sections contain more information:
Section 8.4.1, "Creating a Diagnostics Package," on page 195
Section 8.4.2, "Administrator Views," on page 197
Section 8.4.3, "Module List," on page 200
Section 8.4.4, "Logging," on page 201

8.4.1 Creating a Diagnostics Package

If problems occur because of the Endpoint Security Client's presence on the endpoint,
administrators can provide detailed diagnostics information packages to Novell Support. This
information is vital in resolution of any issues. The diagnostics package is defined by the following
items:
Group Policy Object: Captures the current GPO for the user/endpoint as designated by your
directory service (for example, Active Directory).
Network Environments: Captures the current and detected network environments.
Registry Settings: Captures the current registry settings.
System Information: Captures all system information.
System Event Logs: Captures the current System Event logs.
setup.sen
75.
Section 6.4.3, "Exporting Policies to Unmanaged Users," on
for an unmanaged Endpoint Security Client to accept
policy.sen
and files. These files must be copied to the
setup.sen
file to a separate folder. The
directory.
Chapter 6, "Creating
file. All policies
setup.sen
directory for all unmanaged
Managing the Endpoint Security Client 4.0 195
\Program