Using The Endpoint Security Client Diagnostics Tools; Creating A Diagnostics Package; Section 7.6, "Using The Endpoint Security Client Diagnostics Tools - Novell ZENWORKS ENDPOINT SECURITY MANAGEMENT 3.5 - ADMINISTRATION Administration Manual

2 Create a policy in the Management Console. For more information, see
and Distributing Security Policies," on page
3 Use the Export command (see
page 169) to export the policy to the same folder containing the
distributed must be named
them.
4 Distribute the
Files\Novell ZENworks\Endpoint Security Client\
clients.
The
setup.sen
with the first policy. Afterwards, only new policies need to be distributed.
7.6 Using the Endpoint Security Client
Diagnostics Tools
The Endpoint Security Client features several diagnostics tools that can create a customized
diagnostics package that can then be delivered to Novell Support to help resolve any issues.
Optionally, logging and reporting can be activated to provide full details regarding endpoint usage.
Administrators can also view the current policy, add rule scripting, and check the Endpoint Security
Client driver status.
The following sections contain more information:
Section 7.6.1, "Creating a Diagnostics Package," on page 180
Section 7.6.2, "Administrator Views," on page 182
Section 7.6.3, "Logging," on page 186
Section 7.6.4, "Reporting," on page 187

7.6.1 Creating a Diagnostics Package

If problems occur because of the Endpoint Security Client's presence on the endpoint,
administrators can provide detailed diagnostics information packages to Novell Support. This
information is vital in resolution of any issues. The diagnostics package is defined by the following
items:
Bindings: Captures the current driver bindings for the endpoint.
Client Status: Captures the current client status (displayed on the About window) as well as
other internal status.
Driver Status: Captures the current status of all drivers on the endpoint (displayed in the
Driver Status window).
Group Policy Object: Captures the current GPO for the user/endpoint as designated by your
directory service (for example., Active Directory).
Log Files: Captures the designated logs (see
Policy: Captures the current policy running on the Endpoint Security Client (see
on page
Network Environments: Captures the current and detected network environments.
180 ZENworks Endpoint Security Management Administration Guide
Section 6.4.3, "Exporting Policies to Unmanaged Users," on
policy.sen
and
policy.sen setup.sen
file must be copied to the unmanaged Endpoint Security Clients only once, along
183).
75.
setup.sen
for an unmanaged Endpoint Security Client to accept
files. These files must be copied to the
directory for all unmanaged
Section 7.6.3, "Logging," on page
Chapter 6, "Creating
file. All policies
\Program
186).
"View Policy"