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Work Items
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Section 6.1, "Understanding Work Items," on page 147
Section 6.2, "Processing a Work Item," on page 150
Section 6.3, "Manage Work Items Of Other Users," on page 151
6.1 Understanding Work Items
A Work Item is a workflow task assigned to a particular user or role in the iTRAC application. The
individual activities to be performed to complete an iTRAC process are listed as work items in Work
Item Summary in the Sentinel Control Center. For more information on iTRAC processes, see
Chapter 5, "iTRAC Workflows," on page
Sentinel Control Center.
NOTE: To have access to a work item, you must assign it to you or acquire the work item
management permissions. If you have Work Item management permission, you can manage work
items of other users.
6.1.1 Work Item Summary
The Work Item Summary lists the work items allocated to a user as an individual and as a member
of a group; it can be referred as an incident workflow to-do list for a user who is a part of the
Incident response process. In the Work Item Summary, you can access the work items and:
View the details of a work item
Process the work item to complete the task
In the Work Item Summary, work items are grouped by current user and by other users with similar
role. The following example is for a user who is a member of the Admin, Analyst, Jr Analyst and
Admin Asst group.
Work Item Summary
Figure 6-1
The following is an example of a user who is a member of the Analyst group who has a process
assigned to his role (group).
107. You can access the work items from any tab in the
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Work Items
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