IBM INTELLISTATION E PRO 6204 User Manual page 129

• IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
• Engineering Change management - Occasionally, there might be changes that
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
• Replacement or use of non-IBM parts or nonwarranted IBM parts. All warranted
parts contain a 7-character identification in the format IBM FRU XXXXXXX.
• Identification of software problem sources.
• Configuration of BIOS as part of an installation or upgrade.
• Changes, modifications, or upgrades to device drivers.
• Installation and maintenance of network operating systems (NOS).
• Installation and maintenance of application programs.
Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be
sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of incoming
calls.
If possible, be at your computer when you call. Please have the following information
ready:
• Machine type and model
• Serial numbers of your IBM hardware products
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
Phone numbers are subject to change without notice. For the most up-to-date phone
numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.
Austria
Belgium - Dutch
Belgium - French
Canada
Canada
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Country
Österreich
Belgie
Belgique
Toronto only
Canada - all other
Danmark
Suomi
France
Deutschland
Ireland
Italia
Luxembourg
Telephone number
01-24 592 5901
02-210 9820
02-210 9800
416-383-3344
1-800-565-3344
45 20 82 00
09-22 931 840
02 38 55 74 50
07032-1549 201
01-815 9200
02-4827 5040
298-977 5063
Chapter 6. Solving problems
113