Getting Technical Help - Brocade Communications Systems 1606 Reference

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
3. World Wide Name (WWN)
xvi
DRAFT: BROCADE CONFIDENTIAL
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
•
Brocade 300, 4100, 4900, 5100, 5300, 7500, 7800, 8000, VA-40FC, and Brocade
Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side
on the left
•
Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the
switch
•
Brocade 7600—On the bottom of the chassis
•
Brocade 48000—Inside the chassis next to the power supply bays
•
Brocade DCX—On the bottom right on the port side of the chassis
•
Brocade DCX-4S—On the bottom right on the port side of the chassis, directly above the
cable management comb
Use the licenseIdShow command to display the WWN of the chassis.
If you cannot use the licenseIdShow command because the switch is inoperable, you can get
the WWN from the same place as the serial number, except for the Brocade DCX. For the
Brocade DCX, access the numbers on the WWN cards by removing the Brocade logo plate at
the top of the nonport side of the chassis.
Converged Enhanced Ethernet Command Reference
53-1001762-01