Getting Technical Help - Brocade Communications Systems 1606 Administrator's Manual

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For additional resource information, visit the Technical Committee T11 Web site. This Web site
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web
site:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
3. World Wide Name (WWN)
Fabric OS Encryption Administrator's Guide
53-1001864-01
Best practice guides, white papers, data sheets, and other documentation is available through
the Brocade Partner Web site.
http://www.t11.org
http://www.fibrechannel.org
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Switch model
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Switch operating system version
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Error numbers and messages received
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supportSave command output
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Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
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Description of any troubleshooting steps already performed and the results
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Serial console and Telnet session logs
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syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
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Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the
port side of the switch on the left.
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Brocade DCX—On the bottom right on the port side of the chassis
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Brocade DCX-4S—On the bottom right on the port side of the chassis, directly above the
cable management comb.
Use the licenseIdShow command to display the WWN of the chassis.
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