Network Video Recording Software RM Series Ver. 1.0 Administrator’s Manual ENGLISH Make sure you read this “Administrator’s Manual” before using the software.
Malfunction and failure of this software, or other factors may cause problems, such as recording failure, recorded data corruption or data loss. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.
NOTICE ABOUT THE MPEG-4 VISUAL STANDARD THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY.
In this manual, some screens that are unique to this software are used as examples to illustrate operations. Please note that they may differ from the actual screens. The VB-M40 is mainly used as the example camera in this manual. In addition, screens from Windows 7 are used as samples to describe operations.
Features The RM series of network video recording software is a software product family used to monitor multiple locations using network cameras and to record and play back images from the cameras. You can display live images from up to four cameras, and record the images according to schedules that you set Flexible screen layout You can arrange multiple video windows in the Viewer, so...
Setup Flow The flow from preparation before introducing the system, to operation management and maintenance is shown below. Step 1 Consider the video storage period and recording conditions, determine the hard disk capacity required for recording and prepare the Prepare for introducing the system equipment.
Contents About the Manuals ......................iv About Sample Screens Unique to This Software ..............iv How to Display and Read This Manual................iv Features ........................v Setup Flow ........................vi Chapter 1 Introduction Operating Environment .................... 1-2 System requirements ......................1-2 Additional Considerations....................1-4 Supported Cameras ....................
Contents Add a Camera ......................3-8 Display the [Cameras] Tab ....................3-8 Add Cameras One at a Time ..................... 3-8 Search For and Add Cameras ................... 3-9 Edit Camera Information ....................3-10 Remove a Camera ......................3-11 Add a User ......................3-12 About User Groups ......................
Chapter 6 Day-to-Day Operations Flow of Operations ....................6-2 Viewer Features ....................... 6-3 View Recorded Images .................... 6-4 Record Now ........................6-4 Save a Snapshot of the Displayed Image................6-4 Search for a Recording...................... 6-5 Play a Recording........................ 6-6 Zoom the Viewing Area In and Out..................6-7 Save Part of a Recording ....................
Contents Appendix Create a Shortcut Icon for Starting the Viewer............10-2 Camera Maintenance ..................... 10-2 About the Latest Camera Firmware .................10-2 Update the Firmware .......................10-2 How to Check the Version..................10-3 Checking the version of the Viewer .................10-3 Checking the version of the Storage Server ..............10-3 Functional Limitations for MPEG-4 and H.264 formats ..........
Operating Environment System requirements Intel Pentium G6950 2.80 GHz or higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 512 KB or higher L3 cache: 3 MB or higher (only required if the L2 cache is less than 3 MB) Number of cores: 2 or more Intel Core i5 750 2.67GHz or higher is required when displaying multiple MPEG-4 or H.264 images Memory...
– The audio stream may be interrupted, depending on the performance of your computer and network environment. – Audio may be interrupted when using anti-virus software. • Before applying a service pack or updating the operating system, please refer to Canon’s compatibility information before performing the update.
– Microsoft Visual C++ 2008 Redistributable – .NET 3.5 Framework SP1 • The information in this guide is current as of January 2011. For the latest information on this product, visit the Canon Web site. Additional Considerations • Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or image files.
About Licenses Notes Compatibility with the Network Video Recorder VK-64/16 Notes on Installation This software cannot exist with VK-64/16 on the same computer. Do not install this software onto a computer where VK-64/16 is installed. You can install this software after uninstalling VK-64/16. However, please be aware of the following: •...
System Configuration Example This software records images from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See “Determining the Capacity of the Storage Server” (P. 1-7) to consider your configuration. •...
System Design Determining the Capacity of the Storage Server You must determine the size and configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software varies depending on factors such as the usage conditions and the hardware specifications of the Storage Server.
If JPEG images from 4 cameras are recorded at 2 frames per second in continuous recording mode, the required hard disk space is approximately 10 GB per day (= 30.6 KB x 4 cameras x 60 seconds x 60 minutes x 24 hours = 10,575,360 KB). Example of the Data Size for the VB-M700F/VB-M600D/VB-M600VE/VB-M40 (JPEG) Image Size...
System Design Storage Server Operation Considerations We recommended that you dedicate the Storage Server computer exclusively to running this software. Be sure to avoid the following on the Storage Server computer: • Running Web server software on the computer You cannot operate the Storage Server on a computer where Web server software such as Windows standard IIS (Internet Information Server) or Apache is already installed.
Installation Before Installation Read the license agreement carefully. Click [I accept the terms in the license agreement], if you accept them, and then click [Next] to continue. Use an NTFS Formatted Drive The drive you install the software on and the drive for saving recorded images must be NTFS format.
Installation Select the application to install, and then click [Next]. Click [Finish]. Click the application that you do not want to install and select [This feature will not be available]. The following icon appears in your desktop when the installation is complete. Click [Next].
Settings After Installation Configure the following setting after installing this software Click [Allow the connection], and then click [Next]. according to the operating system you are using: Windows Server Click [Next]. Windows 7, 2008, Windows Windows Vista Server 2008 R2 Windows Firewall Enter a name (such as the Storage Server or Storage Setting...
Settings After Installation Security Level Setting Sound Settings for Using the Audio Feature In Internet Explorer, the default security level setting for The sound feature is disabled by default in Windows Internet or intranet sites in Windows Server 2008 and 2008 Server 2008 and 2008 R2.
Flow of Storage Server Settings Start the Viewer (P. 3-3) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (P. 3-5) Change the Storage Server Group name (P. 3-5) Configure a Storage Server Display the [Servers] tab (P. 3-6) Specify the storage period for recorded images (P.
Start the Viewer Important Important You must log on as a computer administrator to configure the • You should change the password for the default user Storage Server from the Viewer. (administrator) as a security measure. For details on how to change the password, see “Add a User”...
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. Double-click the [RM-Lite Viewer v1.0] icon on the desktop. Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue]).
Configure a Storage Server Group ➂ [Events] tab You can change the name of the Storage Server Group and configure the free disk space notifications. This cannot be used with RM-Lite. ➃ [OK] and [Cancel] Close the dialog box. Display the [Storage Server Group Settings] Dialog Box Change the Storage Server Group Name Click [Settings] >...
Configure a Storage Server Specify the Storage Period for Recorded You can specify the storage period of the recorded images and the maximum disk usage. Images You can specify the storage period for images recorded Display the [Servers] Tab on the Storage Server. •...
Configure a Storage Server Click [OK] to close the dialog box. Important We recommend that you do not specify the system drive (typically the C drive) as the destination for the recording file.
Add a Camera Add Cameras One at a Time You can add a camera to be used for displaying images or recording to a Storage Server. Add cameras one at a time to the list of cameras on the Note [Cameras] tab.
Add a Camera Note Important • You can only search for cameras on the same subnet as the • Enter the camera’s user name and password in [User Name] Storage Server. For details on how to add cameras on a and [Password].
Edit Camera Information [Advanced] tab You can edit the camera registration information, such as the camera name or the thumbnail image displayed in the ➁ ➀ Viewer. ➂ Select a camera in the list and click [Edit] in the ➃ [Settings] dialog box to display the [<camera name>...
Add a Camera Change the Thumbnail Image of a Camera Remove a Camera You can change the thumbnail image of a camera. Select a camera in the list of cameras on the In the [<camera name> Properties] dialog box, click the [Cameras] tab.
Add a User Display the [Users] Tab You can add users to the Viewer and place them in the administrator group or the general user group. Click [Settings] > [Users]. About User Groups The Viewer provides the following two user groups, each with different user permissions.
Add a User Add a User Change the User Information Use this tab to add a new Viewer user. Also use it to Select a user in the list. specify the kind of user (Administrator or Operator). Click [Add] to display the [Add User] dialog box. Click [Edit] to display the [Edit User] dialog box.
Flow for Viewer Settings Start the Viewer (P. 3-3) Configure the Viewer Display the [Viewer Settings] dialog box (P. 4-3) Configure the Viewer display and operation settings (P. 4-3) Configure event notification and priorities (P. 4-4) Configure the camera Display the [Camera Selector] dialog box (P. 4-5) Select a camera (P.
Configure the Viewer Configure the Viewer Display and Operation Start the Viewer and configure it for day-to-day operations. For details on how to start the Viewer, see Settings “Start the Viewer” (P. 3-3). Click the [General] tab. Display the [Viewer Settings] dialog box Configure each item.
Configure Event Notification and Priorities Click the [Event Notification] tab. Configure each item. ➀ ➁ ➂ ➃ ➀ [Show Events in Live Events Log and Timeline] Display an event in the [Live Events Log] dialog box and on the timeline. [Equal to or higher than] Specify the priority of events to be displayed.
Configure the Camera Display the [Camera Selector] dialog box Select a Camera When you have a large number of cameras registered, Click [Window] > [Camera Selector]. search for the camera using the camera name. Click the search button to select the search criteria type and enter the search criteria.
Configure the Video Window You can configure the video window settings, including the window size and the video format (JPEG or MPEG-4). Change the Video Window Size ➀ ➁ Click the video window menu button to display the menu. ➀ Video window menu button. Click to display a menu for operating the video window.
Configure the Camera Change the Video Window Format Display on the Full Screen You can display the video window image on the full Click the video window menu button to display the screen. menu. Click the video window menu button to display the Click [Video Format] and select the video format menu.
Adjust the Image The exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto (Flickerless)] is Adjust the image quality using the [Image Adjustment] tab selected. in the [Advanced Camera Settings] dialog box. [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual.
Configure the Camera • [Manual] Compensate for the exposure manually by using the [Compensation] can be specified using seven levels, from following settings. -3 to +3. To disable exposure compensation, specify . Note When [Night Mode] is enabled in [Aperture Mode], the screen image and the recorded image are in black &...
Adjust the Focus and Speed Configure External Outputs You can use the [Focus and Speed] tab in the [Advanced Use the [External Outputs] tab on the [Advanced Camera Camera Settings] dialog box to adjust the focus and the Settings] dialog box to configure output to external pan/tilt/zoom speeds.
Configure the Video Window Layout ➃ [OK] and [Cancel] You can save the size and position of a video window in the Viewer as a layout. Close the dialog box. Configure a layout using the following procedure: Click [OK] to close the dialog box. 1.
Move a Video Window Organize Layouts You can drag a video window to any position. You can change the display order of menus, classify and When the grid is set to [None], the video window remains organize layouts in folders, and edit the layouts. in the position to which it is dragged.
Configure the Video Window Layout Note The settings in the [Organize Layouts and Layout Sequences] dialog box, such as the order of the layout sequence and the folder types are also displayed when you click the [Layouts] menu, or when you click the [Layouts] button on the toolbar.
Flow of Recording Schedule Settings Display the [Recording Schedules] window (P. 5-3) Set a Weekly schedule Display the [Recording Schedules] window (P. 5-3) Set a recording schedule (P. 5-3) Configure the recording conditions Continuous recording settings (P. 5-4) Save or edit a recording schedule Save a recording schedule (P.
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window Set a Weekly Schedule Click [Window] > [Recording Schedules] to display the In the schedule area, click the camera that you want to [Recording Schedules] window. add the schedule to. Hint You can select more than one camera by holding down the Shift key or Ctrl key and clicking the cameras.
Specify the Recording Period and Day of the Configure the Recording Mode Week Click [Continuous Recording] in the recording mode list and select the check box. Specify the recording period. • To record for the entire day without specifying a Configure the video format of the recorded image.
Record on a Regular Basis (Repeating Weekly Schedules) Note • It may not be possible to record at the specified frame rate or recording may pause intermittently, depending on the load on the Storage Server CPU or the hard disk. •...
Edit a Recording Schedule Editing a Recording Schedule Select the recording schedule you want to edit in the schedule area, and click [Edit]. Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see “Set a Weekly Schedule”...
Flow of Operations View recorded images Record Now (P. 6-4) Play a recording (P. 6-6) Save a snapshot of the displayed image (P. 6-4) Save part of a recording (P. 6-7) Search for a recording (P. 6-5) Zoom in/out of the Viewer display (P. 6-7) View live images Get control of a camera (P.
Viewer Features ➆ ➀ ➁ ➇ ➈ ➉ ➂ ➃ ➄ ➅ ➀ Menu bar and toolbar Access this software’s functions. The toolbar provides easy access to commonly used functions. ➁ Video window Display live images from a camera or playback from a recording. ➂...
View Recorded Images Record Now Save a Snapshot of the Displayed Image Start recording while watching the live image. You can take a snapshot of the displayed image and save the still image. Click the video window displaying the image to be recorded.
View Recorded Images Click an event in the event display area. Important Events not associated with Do not specify the Windows folder or the Program Files folder the selected camera on the system drive as the destination for the snapshot images. Images cannot be saved to these folders.
Search by Specifying the Time and Date Play a Recording Click a video window. Use the playback controls on the timeline to control the image displayed in the video window. Click [Jump] on the timeline to display the [Jump to ➀...
View Recorded Images Save Part of a Recording Important • Because image data is being sent from the Storage Server to You can save a part of a recording with a length of up to the Viewer during playback, playback response and one hour to a file.
Operate the Camera You can change the camera angle or adjust the image Note quality for a camera in the video window. • If the camera is idle for one minute, camera control is released automatically. A count down message is displayed 10 seconds before the release.
Operate the Camera Use Pan/Tilt/Zoom from the Video Window Change the Camera Angle to a Preset Position You can also use the pan/tilt/zoom feature from the video window. You can select a preset camera angle in the [Camera Control] dialog box after getting control of a camera. ➀...
Change the Camera Angle Using a Play Back Audio Panorama Image If the audio feature on the camera is used, you can play audio using the audio panel or send audio using a Change the camera angle by specifying a position on a microphone.
Operate the Camera Silence Detection Settings Select the [Use silence detection to reduce network traffic] check box on the [Audio] panel to set the silence detection sensitivity. Click [Settings] to display the [Silence Detection Settings] dialog box and adjust the silence detection sensitivity. ➀...
Check Events View a Live Event Search for Events You can display past events in the [Live Events Log] You can search past events and playback the event. window. Click [Search] on the toolbar to display the [Event Search] dialog box. Specify the search criteria.
Check Events Play Back an Event If a recording is associated with an event in the search results, right-click the event and click [Play Back Video] to play back the recording in the video window of the corresponding camera. If the video window is not displayed, clicking [Play Back Video] will automatically display the window and start playback.
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take the appropriate action for the event.
Storage Server Health Check Status Bar [Storage Servers] tab This tab displays information (Storage Server Group name, status, CPU usage, recording bit rate, and The status bar displays the Viewer processing status and playback bit rate) on the registered Storage Server. load.
Disk Space Management (Important) The Storage Server monitors the disk space and responds Low Remaining Disk Space Notification Level according to the amount of available space. Conditions and Calculation Method If one of the following conditions is met, a low remaining Disk Space Status Explanation disk space notification level is indicated.
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit is Reached Recording continues, however, the Storage Server starts The Storage Server stops recording and issues an event deleting recording files, beginning with old files, and when the free disk space drops to this level.
Backing up data Destinations of the Backup Files Event Data <Destination drive>:\Canon-NVR\eventfiles The data that is saved during a backup consists of The following event data file is backed up: recording data, event data, and configuration files. The NVR3_EVENT_ xxxxxxxx _ yyyymmdd _hhmmss.edt...
Double-click [RM-Lite Storage Server] to display [RM Storage Server Properties]. The following folder is used by default: Configuration file path Click [Stop]. <System drive>:\ProgramData\Canon\WebView\ NVR30\ <System drive>:\Users\<user name>\AppData\Local\ Click [OK] to close the properties. Canon\WebView\NVR30\ Restore the recording files to their original location.
Actions Required When Recording Errors Occur When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and the Storage Server log file. Cause Action Event Storage Server Error: Cannot Connect to Camera CameraServer <host name>...
Solutions When Viewer Problems Occur Problem Solution I cannot connect to the Storage Server from the • Are the login user name and password correct? Viewer. • Is the network connection between the server and the Viewer working? • Is the IP address of the destination server correct? •...
Connection Problems Problem Solution The screen goes blank and the “Cannot connect A network error occurred, the camera was disconnected from the network, or the to camera” message is displayed. camera power was turned off. Error Messages Messages Displayed in the Viewer Error Messages in the Video Window Message Cause...
Error Messages Warning Messages in the Viewer Message Cause User management The user name already exists. Tried adding a user to the Storage Server with a name that already exists. Unable to change the user name. The user '<user Tried changing a user name on the Storage Server name>' aleady exists.
Message Cause Viewer window Communication with the SSG “<storage server A problem occurred connecting to the Storage group name>” has failed. To ensure that event and Server to display a Viewer window. When multiple video data are available from this SSG, identify and Storage Servers are registered, a window may be resolve the problem and then press [OK] to displayed for each server.
Error Messages Messages Recorded in the Log Files Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. <System drive>:\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name Explanation storage_server_log_0.csv Log file for the Storage Server viewer_log_0.csv...
Code Error Message Possible Cause 10051 A socket operation was attempted to an unreachable Occurs when other network devices recognize that the network. network is down because the router or hub is powered off. Normally, this cannot be recognized, therefore this error is rarely reported.
Code Error Message Possible Cause 12017 The operation was canceled, usually because the handle on The communication was canceled. (This error does not which the request was operating was closed before the indicate a problem and may be generated during normal operation completed.
You can find the latest firmware and configuration backup configuration restore tool. and restore tools for cameras that are supported by this program at the Canon Web site. Update the Firmware To update the firmware for your camera, you must use the tool that is specific to your camera model.
Check the version of the software on the displayed dialog box. Functional Limitations for MPEG-4 and H.264 formats The VB-C60, VB-C500D, and VB-C500VD support MPEG-4 format, while the VB-M40, VB-M600D, VB-C600V and VB-C700F support the H.264 format. Note that the following limitations apply. Live display •...
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