Banyan Vines Troubleshooting; Web Browser Troubleshooting (Tcp/Ip) - Brother HL-1870n Network User's Manual

Banyan VINES Troubleshooting

If you are having trouble printing with Banyan VINES, check the following:
1. Make sure that you have the Banyan VINES PCPrint software option
installed.
2. Make sure that the Banyan protocol is enabled.
3. If there are more than two hops (i.e., more than two routers) between the
print server and the file server, make sure that you have changed the hop
count to the appropriate number via BRAdmin or the print server
console.
4. Use the VINES MUSER or MANAGE utility to verify that the print
server has logged in. If it has not, make sure that the StreetTalk login
name configured in the print server exactly matches the login name that
was configured using the MUSER or MANAGE utility on the file server.
5. Verify that the StreetTalk name associated with the print server service
name exactly matches the name of the print queue that was configured
using the MSERVICE or MANAGE utility on the file server.
6. Check to see that you have not exceeded the user limit on your Banyan
file server (because the print server must login as a user), that printing is
enabled on the queue, and that there are no security restrictions on the
file server that would prevent the print server from logging in.

Web Browser Troubleshooting (TCP/IP)

1. If you can not connect to the print server using your web browser it may
be worth checking the Proxy Settings of your browser. Look in the
Exceptions setting and if necessary, type in the IP address of the print
server. This will stop your PC from trying to connect to your ISP or
proxy server every time you wish to look at the printer server.
2. Make sure that you are using the proper Web Browser, we recommend
Netscape Navigator version 4.0 or later/ Microsoft Internet Explorer
version 4.0 or later.
CHAPTER 13 TROUBLESHOOTING
13-17