Are You Still Having Problems; If You Must Return The Modem To Us - US Robotics 002605-00 Manual

P
ART
Fax and Technical Support Hotline
Technical questions about U.S. Robotics
modems can also be answered via fax or by
technical support representatives.
Fax (847) 676-7323
Hotline (847) 982-5151
Priority "No Hold" Service
U. S. Robotics also staffs its own 900 toll
number for immediate assistance. These lines
are staffed from 8 a.m. - 6 p.m. CST Monday
through Friday.
"No Hold" line
Are You Still Having
Problems?
Review this manual.
Call or visit your modem dealer. They will
be able to give you assistance. This is
III: S B: T
ECTION ROUBLESHOOTING AND
900-555-USR1
O H R
NLINE ELP
much more efficient and time-saving than
returning the modem to U.S. Robotics.
If your dealer can't help you, contact U.S.
Robotics Customer Support. When you
call, specify your modem serial number
(found on the modem and on the outside of
the box), the software being used, and, if
possible, the contents of your ATI7
screen.
If You Must Return the Modem
to Us
Contact U.S. Robotics Customer Support. If
the support representative determines that you
need to return the modem, you will receive an
SRO (Service Repair Order) number. You
must have an SRO number before returning the
modem to us. Ship the unit, postage paid, in a
strong box made of corrugated cardboard with
ESOURCES
123