Help Resources; Are You Still Having Problems - US Robotics 3CP5613 User Manual

Help Resources

World Wide Web
Contains useful product information, documents, and manuals.
Log on to:
http://consumer.3com.com/support/index.html
3Com Knowledgebase
A Web-based troubleshooting tool that will help you solve
problems you may be having with your modem. Go to
knowledgebase.3com.com
When the page loads, click the Modems graphic. Then follow
the onscreen directions.
Internet FTP
consumerftp.3com.com
3Com BBS
847 262 6000
Fax on Demand
A 24 hour a day automated fax system that supplies user
information. Dial 847 545 0859 to have an index of documents
faxed to you.
T H R
ROUBLESHOOTING AND ELP ESOURCES

Are You Still Having Problems?

Review this manual.

Call or visit your modem dealer. They may be able to
provide immediate assistance.

If your dealer can't help you, contact 3Com Customer
Support. When you call, specify your modem serial number
(found on the modem and on the outside of the box), the
software being used, and, if possible, have the contents of
your ati7 screen available.
Customer Support via the Phone
Technical questions about 3Com modems can also be answered
by technical support specialists.
Note: In order to obtain phone support for 3Com U.S.
Robotics products, you will need a support ID number. In order
to obtain this number, you will need to run the 3Com Support
ID Generator application. To do so, click Windows Start, point
to Programs, point to 3Com U.S. Robotics, and double-click
3Com Support ID Generator. When the application's main
window appears, enter your product's serial number in the text
window and click "Get Customer ID." The application will
produce an ID number that you will need if and when you call
our technical support phone lines. Once you have your ID, you
can simply run the ID Generator again at any time to display
your ID. Please see the application's help file for more
information.
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