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P
ART
PROBLEM
a
The modem displays
double characters on
your monitor.
a
The modem won't go
off hook to dial or
doesn't answer the
phone.
a
Both modems exchange
carrier signals but fail
to establish a link.
114
III: S
B: T
ECTION
ROUBLESHOOTING AND
DIAGNOSIS
D
Both the modem and
software's local
character echoes are
probably turned on.
D
You might have a bad
phone cord connection
to your modem.
D
The software you are
using might not have
auto answer enabled.
D
You may have a poor line
connection.
O
H
R
NLINE
ELP
POSSIBLE SOLUTION
1
You can turn the local echo off on the modem by
typing ATEO <enter> in your software's terminal
mode. To turn the local echo off in the software,
refer to your software's documentation.
1
Make sure the phone cord is connected to the jack
on the modem labeled TELCO on one end and to
the wall phone jack at the other end.
1
Check to make sure the auto answer feature is
enabled. In RapidComm Voice, type ATS0=1 in
terminal mode.
1
Try placing the call again. The phone company
routes calls differently each time.
ESOURCES
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Table of Contents
Troubleshooting
