Look Up Your Problem - HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual

SCSI Connection
Failure or SCSI
ID Conflict
CD-ROM Drive
Problems

Look Up Your Problem.

Connections Need Verification
If the Status indicator remains on after startup, most likely
there is a problem with the SCSI bus or a CD-ROM drive.
Switch off power and check server and drive connections. If
you are using a non-HP drive in the HP J2988A tower, or are
using an external drive, see "Also try running the server
diagnostic test, page 9-13." below and make sure that the
last drive (only) in the SCSI chain is terminated. Check the
procedures starting on page 2-7.
Try switching off the server/tower, wait 10 seconds, and then
switch it on again (power cycle). If you have many drives or
any disc changers, then wait several minutes for the Status
indicator to go off.
If you have extended your HP J3278A server/tower and you can
access only the drives on that tower, then check the SCSI con-
nections on the rear of the tower.
If that connector is seated properly, then remove the server
module according to step 1 under "Replacing the Server
Module" on page 9-19, and check the upper connector on the
back of the server module.
Also try running the server diagnostic test, page 9-13.
SCSI ID Conflict
When using an HP CD-ROM drive in an HP CD-ROM tower,
SCSI IDs are automatically set. SCSI IDs must be manually set
for a non-HP drive or any drive outside an HP tower. To prevent
manually setting an ID that has been automatically set for
another drive in an HP tower, you can open the tower and avoid
using any of the numbers etched in the metal at the side of bays
containing HP drives. See chapter 2.
Also try running the server diagnostic test, page 9-13.
If you hear excessive noise on the drive or hear the disc "jump",
or if the Disc or ON/BUSY indicators do not operate as expected
(see page 9-2), you could have a defective or unreadable disc in
the drive.
Troubleshooting 9-5