Troubleshooting; Common Problem Resolution; Loose Connections; Service Notifications - HP ProLiant DL100 Series User Manual

Troubleshooting

Common problem resolution

Loose connections (on page 54)
Service notifications (on page 54)
Firmware updates (on page 54)
DIMM handling guidelines (on page 55)
SAS and SATA hard drive guidelines (on page 55)

Loose connections

Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Firmware updates

Download firmware updates from the following locations:
•
The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP
website (http://www.hp.com/support)
•
The most recent version of a particular server or option firmware from the HP website
(http://www.hp.com/support)
Troubleshooting 54