Symptoms And Actions - Cisco ATA186-I1 Administrator's Manual

Symptoms and Actions

•
•
•
•

Symptoms and Actions

Symptom
revert to their original settings.
Symptom
Symptom
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for SCCP (version 3.0)
8-2
If there is no dial tone, make sure that the telephone line cord from the telephone is plugged into the
appropriate port on the Cisco ATA. Make sure that your Cisco ATA is properly registered on your
Call Control system. Test another phone; if this phone does not work either, there may be a problem
with the current configuration or with the Cisco ATA.
A busy tone indicates that the party you called is not available. Try your call again later. A fast-busy
tone indicates that you dialed an invalid number.
After power up, if the function button continues to blink slowly, the Cisco ATA cannot locate the
DHCP server. Check the Ethernet connection and the availability of the DHCP server.
The DHCP server should show an incoming request from the MAC address listed on the product
label or given by the voice prompt.
Parameters with values set by using the web server interface or voice configuration menu
You are using TFTP for configuration (UseTftp parameter is set to 1). The Cisco ATA
Possible Cause
has a cached version of its configuration file stored in its flash memory; this is what displayed or
played through the web server interface or voice configuration menu. If UseTftp is set to 1, then the
cached value of its configuration file is synchronized with its configuration file located at the TFTP
server.
If you are using TFTP for configuration, do not use the web server interface or
Recommended Action
voice configuration menu to modify the value of the Cisco ATA configuration file. Use the web
server interface or voice configuration menu only to initially configure the Cisco ATA to use TFTP
for configuration.
Unable to access the web configuration page.
Software versions earlier than 2.0 require the web configuration page to be enabled
Possible Cause
using option 80# on the voice configuration menu.
Upgrade the software.
Recommended Action
The Cisco ATA does not seem to be configured using the TFTP server.
Possible Cause TFTP server address is not properly set.
Ensure that the TftpURL is correctly set to the URL or IP address of the TFTP
Recommended Action
server that is hosting the configuration file for the Cisco ATA. If you are using DHCP to supply the
TFTP server IP address, make sure that the TftpURL is set to 0. Also, unless the TftpURL is an IP
address, be sure that the DNS1IP and DNS2IP values are properly set to resolve the TftpURL
supplied by DHCP.
Chapter 8 Troubleshooting
OL-4652-01