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Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a
starting point for all technical assistance. Customers and partners can obtain online documentation,
troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered
users have complete access to the technical support resources on the Cisco TAC website, including TAC
tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information,
networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product,
technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC
Escalation Center. The avenue of support that you choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC website, go to this URL:
http://www.cisco.com/tac
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator's Guide for SCCP (version 3.0)
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Streamline business processes and improve productivity
Resolve technical issues with online support
Download and test software packages
Order Cisco learning materials and merchandise
Register for online skill assessment, training, and certification programs
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
Preface
OL-4652-01
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