Prolux Phantom Instruction Manual page 29

1. Why is my vacuum not picking up?
● Vacuum bag is full. Open the top of the unit and check the bag capacity.
● Clog in the hose or wand. Remove the hose from the vacuum. Separate the hose from the
wand. Check for clogs. If a clog is found using compressed air at low pressure is the ideal
means of removal.
● Clogged filter not allowing proper airflow. Remove and clean your filters by lightly
tapping on the edge of a garbage can (preferably outdoors). You may also use
compressed air at low pressure.
2. Why is my vacuum not turning on?
● Check if it is plugged in, check if the button on your surge protector is set to on... We
know, we know, but you would be surprised how many customer service inquiries are
solved with that sentence. Happens to the best of us.
3. Why is my vacuum getting hot?
● Vacuum bag is full. Open the top of the unit and check the bag capacity.
● Clog in the hose or wand. Remove the hose from the vacuum. Separate the hose from the
wand. Check for clogs. If a clog is found using compressed air at low pressure is the ideal
means of removal.
● Clogged filter not allowing proper airflow. Remove and clean your filters by lightly
tapping on the edge of a garbage can (preferably outdoors). You may also use
compressed air at low pressure.
4. How often should I replace the vacuum filters?
● 3-12 months depending on use and the state of your home. Most people will need
replacement filters around 6 months but if you live in an exceptionally dusty environment
or have multiple shedding furry friends you will want to change them more frequently.
5. Where do I purchase replacement bags, filters, and parts?
● proluxcleaners.com
6. I need help with something regarding this vacuum, who do I contact?
● service@proluxcleaners.com
7. Can one suck a ghost into this vacuum?
● We cannot be certain... but we do know ectoplasm is no good for filters. Bust
responsibly.
Frequently Asked Questions
29