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NEC VERSA DOCK Service Manual

For use with the nec versa lx and sx notebook computers
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The information disclosed in this document, including all designs and related materials, is the
valuable property of NEC Computer Systems Division, Packard Bell NEC, Inc. (hereinafter
"NECCSD") and/or its licensors. NECCSD and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design, manufacturing,
reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to
others.
The NECCSD product(s) discussed in this document are warranted in accordance with the terms of
the Warranty Statement accompanying each product. However, actual performance of each such
product is dependent upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the suitability of specific
product configurations and applications must be determined by the customer and is not warranted
by NECCSD.
To allow for design and specification improvements, the information in this document is subject to
change at any time, without notice. Reproduction of this document or portions thereof without prior
written approval of NECCSD is prohibited.
FaxFlash is a service mark of NEC Computer Systems Division (NEC CSD), Packard Bell NEC, Inc.
NEC is a registered trademark of NEC Corporation, used under license.
ENERGY STAR is a U.S. registered mark.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their
respective trademark owners.
Proprietary Notice and Liability Disclaimer
First Printing — August 1998
Copyright 1998
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95828-0903
All Rights Reserved

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Table of Contents
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  Summary of Contents for NEC VERSA DOCK

  • Page 1 Reproduction of this document or portions thereof without prior written approval of NECCSD is prohibited. FaxFlash is a service mark of NEC Computer Systems Division (NEC CSD), Packard Bell NEC, Inc. NEC is a registered trademark of NEC Corporation, used under license.
  • Page 2 Section 7, Troubleshooting, lists troubleshooting procedures as well as helpful servicing hints. Section 8, Support, provides information as to how to contact NEC CSD for service information, technical support, product information and ordering information from FaxFlash. Section 9, Specifications, lists physical specifications.
  • Page 3: Abbreviations

    Abbreviations ampere DMAC DMA controller alternating current disk operating system DRAM dynamic RAM advanced technology (IBM PC) error checking and correction Bulletin Board Service extended data output binary-coded decimal Enhanced Graphics Adapter BIOS Customized Utility EPROM erasable and programmable BIOS basic input/output system binary digit EVGA...
  • Page 4 integrated peripheral peak-to-peak controller programmable peripheral inches per second interface interrupt request PROM programmable ROM kilo (1024) quad flat pack kilo (1000) random-access memory kilobyte RAMDAC RAM digital-to-analog converter kilogram row address strobe kilohertz red green blue pound RGBI red green blue intensity light-emitting diode read-only memory least-significant bit...
  • Page 5: Table Of Contents

    Installing Drivers ......................2-4 Installing the Online User’s Guide ................2-5 Docking and Undocking ......................2-6 Connecting the Power Cable ..................2-6 Preparing the NEC Versa for Docking .................2-7 Docking the NEC Versa....................2-9 Locking the NEC Versa .....................2-13 Undocking the NEC Versa..................2-15 Emergency Undocking....................2-17 Installing Options and Connecting Devices ................2-18...
  • Page 6 4 System Board Layout Main Board ...........................4-2 LED Board ..........................4-2 PCI Expansion Board......................4-2 5 Illustrated Parts Breakdown NEC Versa Dock Illustrated Parts Breakdown................5-2 Parts List ..........................5-3 6 Preventive Maintenance Precautions ..........................6-2 Battery Charging ........................6-2 Routine Care..........................6-3 Cleaning the Versa Dock Interior...................6-3 Protecting the Disk Drives .....................6-4...
  • Page 7: Introducing The Nec Versa Dock

    Introducing the NEC Versa Dock Carton Contents NEC Versa Dock Features The Right Environment...
  • Page 8 The NEC Versa Dock lets you maximize your NEC Versa LX and SX capabilities without minimizing portability. Connect an external monitor and keyboard to the ports on the back of the NEC Versa Dock, install your CD-ROM reader in the optional NEC Versa Dock VersaBay III adapter kit,...
  • Page 9: Front And Top

    15 feet (4.5 m) long. Use connector type EN60320. NEC Versa Dock Keys. NEC Versa Dock Features NEC Versa Dock features are found on all sides of the unit. To become familiar with these features, read each of the following sections. Front and Top The following figure shows the features found on the front and top of the NEC Versa Dock.
  • Page 10 Kit. With the VersaBay III Adapter kit installed, you can use any of your VersaBay III options in the file bay. Power Button — Allows you to power on and off the NEC Versa LX or SX notebook computer while docked on the NEC Versa Dock.
  • Page 11 – Steady Yellow – AC power is on, the keylock switch is in the Normal position, and the NEC Versa Dock is ready for docking. – Steady Green – The NEC Versa is docked on the NEC Versa Dock and is either powered on or in Standby mode.
  • Page 12: Left Side

    Left Side Features found on the left-hand side of the NEC Versa Dock are shown in the following figure. Features are described after the figure. Left side features...
  • Page 13 Audio Ports — Connects external audio devices including a microphone, headphones, or speakers. You can also connect other audio devices to use as an output device or input source. MIDI/Game Port — Supports MIDI/Game devices, such as a joystick or MIDI keyboard. Introducing the NEC Versa Dock 1-7...
  • Page 14: Right Side

    Right Side The keylock switch on the right side of the NEC Versa Dock is shown in the following figure. A description follows the figure. Right side feature A - Keylock switch Keylock switch — Provides three settings that let you control NEC Versa removal.
  • Page 15: Back

    Back Features on the back of the NEC Versa Dock are shown in the following figure. Descriptions follow the figure. Back features A - Fan assembly B - Voltage selector switch C - Keyboard port D - Kensington lock port E - USB ports F - Parallel port G - Serial port H - Monitor port I - Mouse port J - AC power port Fan Assembly —...
  • Page 16: The Right Environment

    The Right Environment Before setting up the NEC Versa Dock, find a good location for its use. Here are some guidelines. Choose an area close to a wall outlet that is easily accessible. Select a flat, sturdy surface, like a desktop or table, so you have access to the front, back, and sides of the unit.
  • Page 17: System Configuration And Setup

    System Configuration and Setup Setting Up Software Docking and Undocking Installing Options and Connecting Devices...
  • Page 18: Updating The Bios

    Setting Up Software Before docking the NEC Versa in the NEC Versa Dock, be sure to prepare your NEC Versa notebook computer for use in the NEC Versa Dock. This involves three procedures. Flashing the NEC Versa notebook computer’s BIOS, using the correct BIOS Update for your NEC Versa.
  • Page 19 A message similar to the following appears: The NEC BIOS Update Utility should not be used to modify the BIOS in a Versa system which is docked. If your NEC Versa is docked, please exit the BIOS Update Utility, power down, and undock your NEC Versa before running the utility.
  • Page 20: Installing Drivers

    Installing Drivers The drivers for the NEC Versa Dock can be found on the NEC Versa Dock Software Setup CD. Refer to the readme.txt file on the CD for details on driver installation for the NEC Versa Dock. The Software Setup CD dialog box consists of the following components.
  • Page 21: Installing The Online User's Guide

    Installing the Online User’s Guide The online version of this user’s guide is on the NEC Versa Dock Software Setup CD. Install the guide onto your hard disk drive as follows. To access the online NEC Versa Dock User’s Guide, Microsoft Internet Explorer 4.01 must be installed on your...
  • Page 22 Some of the files may be shared by other applications and deleting them may affect other programs. 4. The Uninstall Wizard guides you through the rest of the uninstall process. The NEC Versa Dock User’s Guide and its desktop icon are removed from your system. 2-6 System Configuration and Setup...
  • Page 23: Docking And Undocking

    Docking and Undocking Getting the NEC Versa Dock up and running is easy. These next few pages provide the procedures to get started. They include: Connecting the power cable to AC power and to the NEC Versa Dock. Preparing the NEC Versa for docking and docking it on the NEC Versa Dock.
  • Page 24 1. Position the NEC Versa Dock on a flat surface close to an AC outlet. 1. Attach one end of the cable to the AC power port on the NEC Versa Dock. 1. Attach the other end to a properly grounded wall outlet.
  • Page 25: Preparing The Nec Versa For Docking

    Make sure your system is in the appropriate mode for docking. 2. If you are running the NEC Versa on AC power, save any open files, close open applications and disconnect the AC adapter cable from the NEC Versa. Before disconnecting power, save any open files or close open applications to avoid data loss.
  • Page 26 Stowing the expansion port cover 4. Verify that the power cord is plugged into the NEC Versa Dock. (See “Connecting the Power Cable” for details.) 5. Ensure that the keylock switch is in the Normal position. Motorized docking is only enabled when the keylock switch is in the full upright position.
  • Page 27: Docking The Nec Versa

    When the Docking Status LED light is steady yellow, the NEC Versa Dock is ready for motorized docking. Docking Status LED A - Docking status LED Docking the NEC Versa You can dock the NEC Versa in one of the following modes: Cold Docking —...
  • Page 28: Docking The Nec Versa

    NEC Versa Dock or the NEC Versa. The Docking LED blinks amber if the height lever is set incorrectly. If you have an NEC Versa LX, set the lever to I by sliding the lever to the front. If you have an NEC Versa SX, set the lever to II by sliding the lever to the rear.
  • Page 29 4. Close the LCD panel on the NEC Versa. 5. Slide the NEC Versa onto the NEC Versa Dock. Ensure that the three locking teeth on the NEC Versa Dock fit into the three locking slots on the bottom of the NEC Versa.
  • Page 30 A - NEC Versa locking slots Once the notebook is properly seated on the docking teeth, the docking connector and the expansion port are properly aligned. Aligning the NEC Versa with the NEC Versa Dock 2-14 System Configuration and Setup...
  • Page 31: Locking The Nec Versa

    See the following section “Locking the NEC Versa” for details. Locking the NEC Versa Turn the key on the side of the NEC Versa Dock to lock the NEC Versa onto the NEC Versa Dock. You can choose one of the three following locking states.
  • Page 32 NEC Versa. An alarm sounds if someone tries to remove the NEC Versa while it is locked onto the NEC Versa Dock, even if the NEC Versa Dock is powered off or is not connected to AC power.
  • Page 33 System Configuration and Setup 2-17...
  • Page 34: Undocking The Nec Versa

    Steady Green – The NEC Versa is physically locked onto the NEC Versa Dock. The key is in the Lock position with NEC Versa power on or off. Undocking the NEC Versa Undock your NEC Versa as follows.
  • Page 35: Emergency Undocking

    3. Verify that the keylock switch is in the Normal position. Keylock Switch in the Normal Position 4. Press the Dock/Undock button on the front of the NEC Versa Dock. As the docking tray slides forward, the NEC Versa mechanically ejects from the NEC Versa Dock.
  • Page 36 Ensure that all cables connected to the sides of the NEC Versa are disconnected prior to undocking the system. Also ensure that CD/DVD drives are closed and that no diskettes or SuperDisks are extending from the drive. Note: There is an intermediate position or stop between the Normal and Manual positions.
  • Page 37: Installing Options And Connecting Devices

    You can optimize your NEC Versa’s functionality by installing options in the NEC Versa Dock. Options can be installed in the following bays and slots: File Bays — two file bays on the front of the NEC Versa Dock give you external access to installed devices.
  • Page 38: Installing Devices In The File Bays

    Installing Devices in the File Bays The NEC Versa Dock has two 5.25-inch half-height bays for installing optional devices. The bay located on the right front of the NEC Versa Dock (the side closest to the keylock), supports the installation of an optional VersaBay III Adapter Kit.
  • Page 39 Removing Trays, Panels, and Covers Before installing a device in one of the NEC Versa Dock file bays, you must remove the docking tray, front panel, and cable cover. Do so as follows: 1. Unplug the NEC Versa Dock, disconnect any peripheral devices that are attached, and undock the NEC Versa if it is docked.
  • Page 40 Removing the front panel A - Front panel tabs (4) B - Front panel screws (2) 6. Slide the rear part of the docking tray towards the front of the NEC Versa Dock until it stops. 7. Remove the cable cover by locating and removing the two top screws. Put the screws in a safe place for use when replacing the cable cover.
  • Page 41 8. Lift the cable cover up and off the NEC Versa Dock. Removing the cable cover You are now ready to disconnect the cables from the motherboard. (See the instructions in “Disconnecting the Cables from the Motherboard” for details.) Disconnecting the Cables from the Motherboard Disconnect the cables from the motherboard as follows.
  • Page 42 3. If you are installing a device in the right-hand file bay and you need an audio cable, remove the audio cable from behind the left-hand bay. The NEC Versa Dock comes with only one audio cable. You are now ready to attach the cables to the appropriate ports on the back of the device.
  • Page 43 2. Locate the power cable and IDE signal cable port, and if necessary, the audio cable port on the back of the IDE device. System Configuration and Setup 2-27...
  • Page 44 Locating and connecting the cables to the IDE device A - Audio cable port B - IDE signal cable port C - Power cable port D - Power cable E - IDE signal cable F- Audio cable 3. Connect the appropriate power cable, the IDE signal cable, and if necessary the audio cable to the ports on the back of the IDE device.
  • Page 45 1. Before handling any internal components, discharge static electricity from yourself and your clothing by touching a nearby metal surface. 2. Remove the NEC Versa Dock front panel, docking tray, and cable cover. (See the instructions in “Removing Trays, Panels, and Covers” for details.) 3.
  • Page 46 6. Verify that the keylock switch is in the Manual position. The device bracket will not slide out of the file bay unless the keylock is in the Manual position. 7. Slide the device bracket out of the NEC Versa Dock. Removing the bracket...
  • Page 47 8. Fit the IDE device into the bracket and determine which of the two front-to- back positions best suits the type of device you are installing. Installing a 3.5-inch IDE device in the file bays without a 3.5-inch Universal Installation Kit can short circuit and burn out the device.
  • Page 48 11. Secure the screw that attaches the bracket to the NEC Versa Dock. Securing the bracket and device screw A - File bay bracket screw 12. If you have another file bay device to install, do so before replacing the cable cover, docking tray, and front panel.
  • Page 49 Also connect the audio cable or VersaBay III cable, if necessary, to the motherboard. You are now ready to replace the NEC Versa Dock cable cover. (See the instructions in “Replacing Covers, Panels, and Trays” for details.) Replacing Covers, Panels, and Trays Replace the NEC Versa Dock cable cover, front panel, and docking tray as follows.
  • Page 50 3. Replace the two screws on the top of the cable cover. Replacing the cable cover screws A - Cable cover screws (2) 4. Slide the rear part of the docking tray towards the back of the NEC Versa Dock until it is seated properly. 2-34 System Configuration and Setup...
  • Page 51 Make sure the docking connector is aligned with the hole in the docking tray as you slide the docking tray into place. System Configuration and Setup 2-35...
  • Page 52 NEC Versa Dock file bay covers A - Bay cover tabs (2) 6. Replace the front panel on the NEC Versa Dock by aligning the four tabs at the top then replacing the two bottom screws. Replacing the front panel...
  • Page 53: Installing Pci Cards

    Replacing the docking tray Installing PCI Cards Two PCI slots let you add two PCI cards to your NEC Versa Dock. The top slot supports a full-size PCI card and both slots support a half-size (or smaller) PCI card. PCI connectors are located in the back of the NEC Versa Dock. Only the top slot supports a full-size card.
  • Page 54 Locating and Removing the Back Cover Screws A - Back cover screws (2) 4. Locate and remove the slot cover screw. If you are installing a full-size card, remove the top PCI slot cover screw and the slot cover. Removing the slot cover screw A - Wake-On LAN connector B - Slot cover screws 5.
  • Page 55 Securing the card A- Slot cover screw 7. Attach device cables to the installed PCI card. 8. Replace the back cover of the NEC Versa Dock and secure it with the two screws. 9. Reconnect the power cable. Using PCI Cards When using PCI cards, it is important that you check that the device is not enabled in all configurations in the Device Manager.
  • Page 56: Installing Pc (Pcmcia) Cards

    “hardware profiles” in Windows Help. Installing PC (PCMCIA) Cards If you plan to use a PC card while your NEC Versa is in the NEC Versa Dock, it is recommended that you dock the system before installing the card. The IDE controller inside the NEC Versa Dock uses IRQ11 and if the card is installed before docking it could cause a resource conflict with the system.
  • Page 57 External Keyboard and Mouse You can connect a full-size PS/2-style keyboard and/or PS/2-style mouse to your NEC Versa Dock. You can continue to use the system keyboard or VersaGlide while an external keyboard or mouse is connected. Follow these steps to connect an external keyboard or mouse to your system.
  • Page 58 Connecting an external keyboard or mouse to the system in Operation mode can cause the system or device to malfunction. 2. Connect the keyboard cable connector to the keyboard port on the NEC Versa Dock. Connect the mouse cable connector to the mouse port on the NEC Versa Dock.
  • Page 59 1. Check that the docked NEC Versa is powered off and the monitor power switch is turned off. The docked NEC Versa must be powered off while the monitor is being connected or the system does not recognize the monitor type.
  • Page 60 3. Attach the 15-pin cable connector to the monitor port on the NEC Versa Dock. 4. Secure the cable connection with the screws provided on the cable. Connecting a monitor cable 5. Connect the monitor power cable and plug it into a properly grounded wall outlet.
  • Page 61 2. Align and connect the 25-pin parallel cable connector to the parallel port on the NEC Versa Dock. Secure the cable with the screws provided. 3. Align and connect the other end of the cable to the parallel port on the device.
  • Page 62 USB Devices The NEC Versa Dock lets you take advantage of the latest USB technology available to Windows 95 users. Plug USB devices into your Windows 95 system as follows.
  • Page 63 1. Check that both the NEC Versa and the device power are off. 2. Locate the MIDI/Game port on the side of the NEC Versa Dock. 3. Plug in the joystick or MIDI device and power on the MIDI device and NEC Versa Dock.
  • Page 64 If the audio device is unpowered, the headphone jack is recommended. 3. Plug the jack into the port on the side of the NEC Versa Dock. Audio ports A - Microphone port B - Line-in port C - Line-out/speaker port D - External speaker/headphone port 4.
  • Page 65 Connecting External Speakers When the NEC Versa is docked, the system defaults to the NEC Versa speakers. If you want to use optional external speakers with your NEC Versa Dock, do so as follows. 1. On Windows 95, click Start, Settings, then Control Panel.
  • Page 66 If you are using external speakers or an external microphone and experience sound distortion or feedback, lower the volume. Having the microphone and speakers too close to each other can also cause feedback. Moving the external audio options away from each other may help. 2-50 System Configuration and Setup...
  • Page 67: Disassembly And Reassembly

    Disassembly and Reassembly Required Tools and Equipment Disassembly Reassembly...
  • Page 68 Required Tools and Equipment All NEC Versa Dock corrective maintenance procedures can be performed using the following tools: Key for the Versa Dock Tweezers Small flat-head screwdriver Phillips screwdriver ( #1 ) with a 6-inch shaft Right-angled dentist style probe.
  • Page 69: Preparation For Disassembly

    Removing Trays, Panels and Covers To remove the docking tray, front panel and cable cover. Do so as follows: Undock the NEC Versa if it is docked, unplug the NEC Versa Dock, and disconnect any peripheral devices that are attached.
  • Page 70 Removing the front panel A - Front panel tabs (4) B - Front panel screws (2) Slide the rear part of the docking tray towards the front of the NEC Versa Dock until it stops. 3-4 Disassembly and Reassembly...
  • Page 71 Locating the cable cover screws A - Cable cover screws (2) Lift the cable cover up and off the NEC Versa Dock. Removing the cable cover You are now ready to disconnect the cables from the motherboard.
  • Page 72: Disconnecting The Cables From The Motherboard

    See the appropriate figure for the bay that you are using to disconnect cables from the motherboard. The following figure shows cable locations in the NEC Versa Dock. Left-hand bay cables A - Power cable port B - IDE signal port C - Audio cable port...
  • Page 73: Removing Device Brackets

    Verify that the keylock switch is in the Manual position. The device bracket will not slide out of the file bay unless the keylock is in the Manual position. Slide the device bracket out of the NEC Versa Dock. Disassembly and Reassembly 3-7...
  • Page 74 Removing the bracket 3-8 Disassembly and Reassembly...
  • Page 75: Back Cover, Left And Right Sides, And Top Cover

    Back Cover, Left and Right Sides, and Top Cover Remove the back cover by locating and removing the two screws ( Locating and Removing the Back Cover Screws A - Back cover screws (2) 2. Remove the back plate by locating and removing the six screws. four screws ( two screws ( Rear of Versa Dock...
  • Page 76: Docking Connector Board, Pci Housing, And Power Supply

    Top cover screws Place docking height lever in position #II, turn keylock to the locked position and remove key. Use care to when removing or replacing plastic parts as the locking tabs can be broken if forced. Press down at the top cover notches and separate the side covers from the top cover, tilt outward and lift from the notches on the base of the Versa Dock.
  • Page 77 Remove two screws on the right side opposite the two just removed from the left side. Disassembly and Reassembly 3-11...
  • Page 78 Remove two screws on the main board ( ) that secure the docking connector board sub-assembly and PCI slot sub-assembly. Docking connector board screws Remove four screws ( ). The screws ( B & C ) do not need to be removed to remove the docking connector sub-assembly and PCI slot sub-assembly.
  • Page 79 This sub-assembly contains the expansion connector board and the docking connector board. Remove the docking connector board by removing two screws ( ) and the PCI connector board by removing four screws ( Screws for the PCI connector board and docking connector board Power Supply Remove the power supply by removing four screws (two ( ) on the back of the...
  • Page 80: Docking Tray Assembly And Motor Assembly

    Docking Tray Assembly and Motor Assembly Remove the docking tray assembly and motor assembly by removing eight screws ( ) (four from the left and four from the right) as shown below. Remove the motor assembly by removing two screws ( ) as shown in the illustration.
  • Page 81: Main Board Assembly

    Main Board Assembly Follow these instructions to remove the main board. Remove the two device bays by removing eight screws and lifting the device bays from the unit. Remove nine screws from the exterior of the unit, three screws ( ) from the left side, Left side and six screws (...
  • Page 82: Reassembly

    Remove the remaining items attached to the bottom assembly by removing the appropriate screws. Reassembly Reassembly is the reverse of the disassembly process. Use care to insure that all cables and screws are returned to their proper positions. 3-16 Disassembly and Reassembly...
  • Page 83: System Board Layout

    System Board Layout Main Board LED Board PCI Expansion Board...
  • Page 84: Main Board

    Main Board LED Board 4-2 System Board Layout...
  • Page 85: Pci Expansion Board

    PCI Expansion Board System Board Layout 4-3...
  • Page 86: Illustrated Parts Breakdown

    Illustrated Parts Breakdown NEC Versa Dock Illustrated Parts Breakdown Parts List...
  • Page 87: Nec Versa Dock Illustrated Parts Breakdown

    NEC Versa Dock Illustrated Parts Breakdown 5-2 Illustrated Parts Breakdown...
  • Page 88 Illustrated Parts Breakdown 5-3...
  • Page 89: Parts List

    Parts List The following table contains a listing of the field-replaceable parts and corresponding part numbers. Item DESCRIPTION NEC PART NUMBER Number IDE Cable Assy 808-740829-002-A CD Signal Cable Assy 808-743294-001-A 5" File Power Cable Assy 808-743293-001-A Buzzer 808-743526-001-A BH072600-63...
  • Page 90 Top Cover Assy 136-243415-001-A File Cover 136-640247-001-A Table Plate Assy 136-243411-001-A Side Cover (L) 136-640243-001-A G7 Pkg Unit Assy (Main) 136-243407-001-A Tray Plate Ground Included with item 43 Main Frame Assy 136-243408-001-A File Cover Knob Included with item 14 Front Rubber Included with item 14 FG Strap (FGM-100-M3) 136-643513-A...
  • Page 91: Preventive Maintenance

    Preventive Maintenance Precautions Battery Charging Routine Care Cleaning the Versa Dock Interior Protecting the Disk Drives...
  • Page 92 Precautions Follow these precautions when using and storing the NEC Versa Dock. Do not use or store the NEC Versa Dock in direct sunlight or near radiant heat sources. Heat from these sources can raise the internal temperature of the unit and damage its parts.
  • Page 93 Remove stubborn stains with a cloth slightly dampened with a mild detergent. Never use a strong solution or spray cleaner on any part of the unit. Check the NEC Versa Dock regularly for loose material, such as paper, books, or magazines, which might block the air vents and prevent proper air circulation.
  • Page 94 Protecting the Disk Drives To protect the disk drives and data, back up the system disk periodically on diskettes or the optional SuperDisk drive. Periodically use a head-cleaning diskette in the disk drive to prolong the life of the drive and to help maintain data integrity.
  • Page 95: Troubleshooting

    Troubleshooting Quick Troubleshooting Helpful Questions...
  • Page 96: Quick Troubleshooting

    Quick Troubleshooting This section summarizes problems that may develop during Versa Dock and notebook operation and lists suggested corrective actions. Quick Troubleshooting Problem Corrective Actions No power Check that the AC power cable is plugged into the power connector of the Versa Dock. Also, check that the AC power cable is plugged into a properly grounded AC power outlet.
  • Page 97 If the PC card is a Type II card, install it in the system’s other PC card slot. Replace the PC card. Replace the I/O board. NEC VersaGlide doesn’t work Check if PS/2 or Alps mouse driver is properly installed. Check VersaGlide cable inside the system if it is inserted properly.
  • Page 98 Helpful Questions Here are some helpful questions to ask when troubleshooting the Versa Dock and a docked notebook computer: Is there any external power source connected to the Versa Dock? Is the computer turned on and the Power LED activated? Is the LCD display switched to an external monitor? Are all cables and devices connected properly and securely? Are all needed device drivers installed properly?
  • Page 99: Getting Services And Support

    Services and Support Contact Information NEC NOW NEC CSD Web Site NEC CSD FTP Site NEC CSD FaxFlash Service Email/Fax to Support Services NEC CSD Bulletin Board NEC CSD Support Services NEC CSD Customer Assistance Center Versa Laptop Fulfillment Hotline...
  • Page 100 Not only do these services provide information about your NEC system, they can also be used to answer your questions and help solve any problems you may have with your system, should that ever be necessary.
  • Page 101: Nec Now

    1-888-306-4636 NEC CSD Web Site If you have a modem or a network board, you can access the NEC CSD Web site. You can do this through a commercial online service or through your Internet account. The NEC CSD Web site contains general information about NEC CSD and its products, an online store, press releases, reviews, and service and support information.
  • Page 102: Nec Csd Ftp Site

    NEC CSD FTP Site You can use the Internet to access the NEC CSD FTP (file transfer protocol) site to download various files (video drivers, printer drivers, BIOS updates, and Setup Disk files). The files are essentially the same files as on the NEC CSD Web site and the NEC CSD Bulletin Board System.
  • Page 103: Email/Fax To Support Services

    The NEC CSD Support Services offers technical support by email over the Internet network if you have a modem. The Internet address is: tech-support@neccsd.com You can also fax technical questions to the NEC CSD Support Services if you have access to a fax machine or fax/modem. The fax number is: (978)-635-4100...
  • Page 104: Nec Csd Bulletin Board

    NEC CSD Bulletin Board If you have access to a modem, you can use the NEC CSD Bulletin Board System (BBS) to get the latest information on hardware and software. The BBS allows you to download files (video drivers, printer drivers, BIOS updates, etc.) to a diskette for system enhancements and upgrades.
  • Page 105: Nec Csd Support Services

    NEC office or dealer for the support and service available in your country.) Direct assistance is available 24 hours a day, 7 days a week. Call the NEC CSD Support Services, toll free, at (U.S. and Canada only) for the 1-800-632-4525 following support.
  • Page 106: Nec Csd Customer Assistance Center

    Please have available your system's name, model number, serial number, and as much information as possible about your system's problem before calling. For outside the U.S. or Canada, please contact your local NEC office or dealer for the support and service available in your country.
  • Page 107: Specifications

    Specifications Features Input/Output Facilities Expansion Capabilities Indicator LEDs Power Supply Power Cables Dimensions Environmental Requirements...
  • Page 108 VersaBay III adapter kit to support VersaBay III devices. Monitor stand that allows access to external PCI card connectors and NEC Versa PC card slots. Port replication of most NEC Versa I/O ports. Input/Output Facilities Docking connector — 240-pin connector Keyboard —...
  • Page 109: Expansion Capabilities

    Expansion Capabilities Drive Bays — Two half-height 5.25-inch drive bays that support IDE devices; one of the bays also supports the installation of an optional VersaBay III Adapter Kit to convert the bay into a VersaBay III slot. Expansion Slots — Two PCI card slots; one that supports a full-size or half-size card;...
  • Page 110: Power Cables

    Power Cables North America Rating: 120 V, 7 A Plug: NEMA 5-15P Cable: SVT or SJT 18/3 AWG; less than 15 ft (4.5 m) in length Connector: IEC320 Europe Rating: 230 V (220-240 V), 10 A Plug: Country specific Cable: H05VV-F or H05VVH2-F; less than 15 ft (4.5 m) in length Connector: EN60320 Dimensions Height: 5.2 in.
  • Page 111: Glossary

    Software designed to perform specific functions, like solving business or mathematical problems. AC Adapter A device that connects an NEC Versa portable computer and an AC wall outlet to provide AC power for running the system or recharging the battery. base RAM Area of system memory between 0 and 640 kilobytes available to the user for operating system and application programs.
  • Page 112 CMOS Complementary Metal Oxide Semiconductor. A chip that contains nonvolatile memory in the Versa. CMOS is backed up by an internal lithium battery that preserves clock/calendar data and system configuration parameters stored in CMOS. cold boot Process of starting up the computer by turning on the power. If power is already on, the process means to turn off the computer and turn it on again.
  • Page 113 hard disk A rigid magnetic storage device that provides fast access to stored data. hardware The electrical and mechanical parts from which a computer is made. hertz (Hz) A unit of frequency equal to one cycle per second. hot key Combination of two or three keys (such as ) that you press Ctrl-Alt-Del...
  • Page 114 megabyte (MB) 1,048,576 bytes. memory Electronic storage area in a computer that retains infor-mation and programs. A computer has two types of memory — read-only memory (ROM) and random access memory (RAM). menu A video display of programs or options. microprocessor A semiconductor central processing unit that is the principal component of a microcomputer.
  • Page 115 parallel interface Interface that communicates eight bits at a time. parallel printer A printer with a parallel interface. parameter A characteristic of a device or system. password A string of characters that the user must enter before the system allows access or system privileges.
  • Page 116 Read-Only Memory. Memory in which stored data cannot be modified by the user except under special conditions. reset The process of returning a device to zero or to an initial or arbitrarily selected condition. resolution The degree of screen image clarity. Video display resolution is determined by the number of pixels on the screen.
  • Page 117 Video Graphics Array. Graphics technology that supports up to 256 K colors and a graphics resolution of 640 by 480 pixels. volatile memory Storage media that loses its data when system power is turned off. Standard memory and memory that you add to the Versa are volatile memory. See nonvolatile memory.
  • Page 118: Index

    Index Audio options, 2-43 Emergency undocking, 2-17 Environmental requirements, 1-9 External devices Backup system disk, 6-4 connecting, 2-19 Battery charge status LED, 1-5 External monitor, 2-38 BBS, 8-6 External speakers, 2-44 Cable specifications, 1-3 Features, 1-3 Carton contents, 1-2 File bay installation, 2-26 Cleaning internal components, 6-3 Cold docking, 2-9...
  • Page 119 3-2 support services, 8-7 Setting up the hardware, 2-6 web site, 8-3 Speakers, 2-44 NEC NOW, 8-3 Specifications, 9-2 NEC Versa disassembly sequence, 3-2 Storage environment, 1-9 NEC Versa Dock back, 1-8 care, 6-3 Troubleshooting left side, 1-6...
  • Page 120 BATTERY REPLACEMENT A lithium battery in your computer maintains system configuration information. In the event that the battery fails to maintain system configuration information, NEC recommends that you replace the battery. Have an authorized NEC service representative replace the battery. WARNING There is a danger of explosion if the battery is incorrectly re- placed.
  • Page 121: Federal Communications Commission

    This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of laws of the Member States relating to electro-magnetic compatibility. This product satisfied the Class B limits of EN 55022. NEC Computer Systems Division, Packard Bell NEC, Inc. 1414 Massachusetts Avenue...