Nec Warranty/Non-Warranty Repair Service - NEC VERSA 6000 Manual

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NEC WARRANTY/NON-WARRANTY REPAIR SERVICE

Before you call for repair service, see the previous sections in this chapter to
determine if you can solve the problem yourself, within your company, or
through your NEC authorized dealer.
Direct assistance is available 24 hours a day, 7 days a week. Call the Tech-
nical Support Center (TSC) at 1-800-632-4525 for the following support:
Preinstalled software — toll-free phone support for 90 days from your
first phone call.
After the initial 90 days, get preinstalled software support for a fee.
System hardware — toll-free phone support for three years after the date
of purchase (standard warranty).
For hardware support after the 3 year warranty, get system hardware
support for s fee.
Before calling, please have ready your system name, model number, serial
number, and purchase date. Also have ready as much information as possi-
ble about the problem you are having, including any message errors that oc-
curred.
NOTE
helpful information for out-of-warranty products are available
through NEC FastFacts at 1-800-366-0476 and requesting catalog
number seven.
7-14 Solving Problems
tech-support@NECTECH.com
nectech@aol.com
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