Printronix P5000 Series User Manual page 278

Chapter 6
Diagnosing Problems
Table 16. LCD Message Troubleshooting Table
Displayed Message
BUFFER OVERRUN
PRINTER UNDER
REMOTE
CONTROL
CLEAR PAPER JAM
CLOSE PLATEN
COIL HOT
15 COMM CHECK
CTL VOLT FAIL*
278
Can User
Explanation
Correct?
Yes Receive overrun
(serial interface).
Yes Another user is
accessing the
printer remotely
with the remote
management
software utility.
Yes No paper motion.
Yes The forms
thickness lever is
open.
Yes One or more
hammer coils are
hot.
Yes Line not active
(twinax interface).
No Controller voltage
failure.
Solution
Check printer serial port
configuration setup.
Ensure the baud rate and
data protocol match both
host and printer settings.
Wait until the remote user
has finished their remote
management session, or
press any key to disable
the Printer Manger and
gain control of the printer.
Clear jam and reload
paper. If this message
recurs, contact your
authorized service
1
representative.
Close the forms thickness
lever.
Check printer
environment. If too hot or
dusty, relocate printer.
May occur normally on
graphically intense print
jobs.
Check cable connection.
Contact your authorized
1
service representative.