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AJAX Hub 2 2G User Manual

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Hub 2 (2G) / (4G) User manual | Ajax Systems Support
Hub 2 is a security system control panel that supports photo veri:cation of alarms. It controls
the operation of all connected devices and interacts with the user and the security company. The
device is designed for indoor installation only.
The hub reports doors opening, breaking of windows, the threat of :re or Cood, and automates
routine actions using scenarios. If outsiders enter the secure room, Hub 2 will send photos from
MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol.
Hub 2 needs internet access to connect to the Ajax Cloud service. The control panel has three
communication channels: Ethernet and two SIM cards. The hub is available in two versions: with
2G and 2G/3G/4G (LTE) modem.
https://support.ajax.systems/en/manuals/hub-2/?_ga=2.254320641.824691895.1674290377-1071851791.1672842436
Hub 2 (2G) / (4G) User manual
Updated January 11, 2023
21/1/23, 12:56 µµ
Language:
Eng
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Summary of Contents for AJAX Hub 2 2G

  • Page 1 MotionCam / MotionCam Outdoor motion detectors and notify a security company patrol. Hub 2 needs internet access to connect to the Ajax Cloud service. The control panel has three communication channels: Ethernet and two SIM cards. The hub is available in two versions: with 2G and 2G/3G/4G (LTE) modem.

  • Page 2: Functional Elements

    Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Connect all communication channels to ensure a more reliable connection with Ajax Cloud and secure against interruptions in the work of telecom operators. You can manage the security system and respond to alarms and event noti:cations through iOS,...

  • Page 3: Operating Principle

    The hub controls operation of the security system and all connected devices. For this purpose, it communicates with the system devices via two encrypted radio protocols: 1. Jeweller — is a wireless protocol used to transmit events and alarms of Ajax wireless detectors. The communication range is 2000 m without obstacles (walls, doors, or inter-Coor constructions).
  • Page 4 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Outdoor detectors. The communication range is 1700 m without obstacles (walls, doors, or inter-Coor constructions). Learn more about Wings Any time the detector triggers, the system raises the alarm in less than a second. In this case, the hub activates the sirens, starts the scenarios, and noti:es the security company’s monitoring...
  • Page 5 What is a tamper The hub checks the Ajax Cloud connection at regular intervals. The polling period is speci:ed in the hub settings. The server may notify the users and the security company in 60 seconds after the connection loss at minimum settings.
  • Page 6 Hub 2 is run by the real-time operating system OS Malevich. The system is immune to viruses and cyberattacks. Over-the-air updates of OS Malevich open new opportunities for the Ajax security system. The update process is automatic and takes minutes when the security system is disarmed.

  • Page 7: Led Indication

    How to create a scenario in the Ajax security system Connecting to a security company The Ajax security system can be connected to a central monitoring station (CMS) of the security company. The list of companies that connect the system to the central monitoring station is in →...
  • Page 8 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ 00:00 00:06 The Ajax logo on the hub front lights up red, white, or green depending on the status of the power supply and Internet connection. Indication Event...
  • Page 9 Ajax applications designed for iOS, Android, macOS, and Windows. Use the Ajax Security System app to manage one or several hubs. If you intend to operate more than ten hubs, please install Ajax PRO: Tool for Engineers (for iPhone and Android) or...
  • Page 10 21/1/23, 12:56 µµ Security requirements Hub 2 needs internet access to connect to the Ajax Cloud service. This is necessary for the operation of Ajax apps, remote setup and control of the system, and receipt of push noti:cations by the users.
  • Page 11 Malevich, provided there is stable internet connection. A green or white LED indicates that the hub is running and connected to the Ajax Cloud. Also bear in mind that to be upgraded, the hub must be connected to the external power supply.
  • Page 12 1. Connect the hub to the internet and power supply. Turn on the security central panel and wait until the logo lights up green or white. 2. Open the Ajax app. Give access to the requested system functions to fully use the capabilities of the Ajax app and not to miss alerts about alarms or events.
  • Page 13 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ 6. Wait until the hub is added. The linked hub will be displayed in the Devices tab. After adding a hub to your account, you automatically become the administrator of the device.
  • Page 14 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Hub icons Icons display some of the Hub 2 statuses. You can see them in the Devices tab in the Ajax app. Icon Value SIM card operates in 2G network.
  • Page 15 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ The hub is directly connected to the central monitoring station of the security company. The hub is not directly connected to the central monitoring station of the security company.
  • Page 16 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Shows the signal strength of the mobile network for the active SIM card. We recommend installing the hub in places with the signal Cellular signal strength strength of 2-3 bars.
  • Page 17 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Displays active SIM card: SIM card 1 — if the :rst SIM card is active. Active SIM card SIM card 2 — if the second SIM card is active.
  • Page 18 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ company still can monitor and receive event noti:cations via the Ajax Cloud server. Learn more Hub model Hub model name. Hardware version Hardware version. Not updated.
  • Page 19 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ 3. Go to Settings by clicking on the gear icon in the upper right corner. 4. Set the required parameters. 5. Click Back to save the new settings.

  • Page 20: Settings Reset

    1. Turn on the hub if it is off. 2. Remove all users and installers from the hub. 3. Hold the power button for 30 s — the Ajax logo on the hub will start blinking red. 4. Remove the hub from your account.
  • Page 21 To create a room in the Ajax app 1. Select the hub if you have several of them or if you are using a PRO Ajax app. 2. Go to the Rooms tab.
  • Page 22 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ How to connect a detector or device to the hub 1. Select the hub if you have several of them or if you are using a PRO Ajax app. 2. Go to the Rooms tab.

  • Page 23: Selection Of Location For Installation

    Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Tampering with the detector body Intrusion Calls Fire Push noti:cations Alarm Flood Loss of connection between the hub and the Ajax Cloud server Push noti:cations Turning on / off...
  • Page 24 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ When choosing a location, consider three main factors: Jeweller signal strength, Wings signal strength, cellular signal strength. Locate Hub 2 in a place with stable Jeweller and Wings signal strength of 2–3 bars with all connected devices (you can view the signal strength with every device in the list of states for a respective device in the Ajax app).

  • Page 25: Installation

    In places with low or unstable signal strength. This could result in the loss of connection with connected devices. Less than 1 meter away from Ajax wireless devices. This could result in the loss of connection with the detectors. Installation https://support.ajax.systems/en/manuals/hub-2/?_ga=2.254320641.824691895.1674290377-1071851791.1672842436...

  • Page 26: Maintenance

    4. Slide Hub 2 onto the mounting panel. After installation, check the tamper status in the Ajax app and then the quality of the panel :xation. You will receive a noti:cation if an attempt is made to tear the hub off the surface or remove it from the mounting panel.

  • Page 27: Technical Speci Cations

    Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ cleaning the hub. If the hub battery becomes faulty, and you wish to replace it, use the following guidance: How to replace hub battery Technical Speci;cations...
  • Page 28 Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Radio communication range Learn more 866.0 – 866.5 MHz 868.0 – 868.6 MHz 868.7 – 869.2 MHz Radio frequency band 905.0 – 926.5 MHz 915.85 – 926.5 MHz 921.0 –...

  • Page 29: Complete Set

    Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Learn more Power supply 110–240 V with a pre-installed power supply unit 12V PSU 12 V with an alternative power supply unit Power supply 6V PSU 6 V with an alternative power supply unit...

  • Page 30: Warranty

    Hub 2 (2G) / (4G) User manual | Ajax Systems Support 21/1/23, 12:56 µµ Warranty Warranty for the Limited Liability Company “Ajax Systems Manufacturing” products is valid for 2 years after the purchase. If the device does not function properly, we recommend that you :rst contact the support service as technical issues can be resolved remotely in half of the cases.

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