Juniper Day One+ LWC Manual page 2

Meet Juniper Support Insights
Juniper® Support Insights (JSI) is a cloud-based support solution that gives IT and network operations teams
operational insights into their networks. JSI aims to transform the customer support experience by providing Juniper
and its customers with insights that help improve the network performance and uptime. JSI collects data from Junos
OS-based devices on customer networks, correlates it with Juniper-specific knowledge (such as service contract status,
and End of Life and End of Support states), and then curates that into actionable insights.
At a high level, getting started with the JSI solution involves the following steps:
1. Installing and configuring a Lightweight Collector (LWC) device
2. Onboarding a set of Junos devices to JSI to initiate data collection
3. Viewing notifications about device onboarding and data collection
4. Viewing operational dashboards and reports
NOTE: This Quick Start guide assumes that you have ordered the JSI-LWC solution, which is available as part of
Juniper Care support service, and that you have an active contract. If you have not ordered the solution, please
contact your Juniper Account or Services teams. Accessing and using JSI is subject to the Juniper Purchase and
License Agreement (JPLA). For general information on JSI, see Juniper Support Insights Datasheet.
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