Appendix H Support Information To Collect; Environment Specifications - HP 2605dn Print Drivers System Administrator Manual

4. What is the method of installation? Does each method produce the same result?
1. Add Printer Wizard
2. install.exe
a.
b.
3. Point and Print vended from Microsoft Print Server
4. Other
a.
b.
c.
5. Determine which port is in use (TCP, LPT1 etc). Open the Printers folder, right-click the printer
name, select Properties and then click the Ports tab. Which Port is selected? What settings are
defined, if applicable, for the port (select Configure Port)?
6. Determine which print processor is in use. Open the Printers folder, right-click the printer name,
select Properties, select the Advanced tab, and then click Print Processor button. Which Print
processor is highlighted/selected?
7. Was the driver pre-configured before the HP UPD installation?
1. Device Configuration Utility. What settings were altered compared to the HP default *.cfg.
2. Driver Deployment Utility. What settings were altered compared to the HP default.
c. Is Printer Automatic Configuration enabled (default)? Printer Properties-Device Settings tab-
Installable Options-Automatic Configuration-Update Now.
d. What is the "Configuration Status" provided on the About tab? Printer Properties-About,
see "Configuration Status".
e. Management Tools
1. Driver Configuration Utility version? Select Help | About in the HP Driver Configuration
Utility.
2. HP MPA version?
3. AD Template? Version is part of the template's file name.
4. DDU version? Select the About button.

3) Environment specifications

a. Version of Microsoft operating system (print server and print client)

226 Appendix H Support information to collect

Dynamic mode or traditional mode?
Optional switches?
Printers folder- Properties - Advanced - New Driver
Printers folder- Server Properties- Drivers tab - Add or Reinstall
Custom printUI.dll.
ENWW