Appendix A Manage Status Notification Pop–Ups; Description And Benefits; How The Snp Works; Snp Default Behavior - HP 2605dn Print Drivers System Administrator Manual

Description and benefits

Available with all PDLs, a Status Notification Pop-up (SNP) provides HP UPD users with the following
information:
●
Print status and error messages. Provides users with printer status information so they can
respond to and resolve many minor printer problems such as an open cover or paper jams,
reducing the number of Help Desk calls.
●
Dashboard view of supply levels. Dashboard view allows users to plan ahead to ensure that
sufficient supplies exist in the printer before printing large print jobs.
●
Links to the HP SureSupply ordering system. This makes it convenient to order genuine
HP supplies. Click the SNP Windows option, "Shop for Supplies," to access the HP SureSupply
ordering system.
●
Links to HP Support pages. Get instant support for many printer problems by clicking on
"HP Support" for detailed information on printer status and printer error messages.

How the SNP works

When selected for printing, the HP UPD attempts to communicate directly with the printer to gather
status and job information during printing. By querying the printer through SNMP get commands,
network traffic is kept to a minimum and is only present during printing. If the HP UPD is unable to
communicate with the printer, possibly due to security settings, or SNMP community names set on
the printing products, then the pop-ups do not appear on the client PCs. Normal printing is unaffected.

SNP default behavior

In small to medium business environments, defined as having fewer than 100 users or when domain
names end in .local, the supplies and support links at the bottom of the pop-up window are active.
Individual users also have the opportunity to enable the HP Special Offers Program for their product.
In larger enterprise environments, defined as having 100 users or more, and where domain names do
not end in .local, the HP UPD programmatically disables the following:
●
SNP
●
HP Support and Shop for Supplies links
●
HP Special Offers Program features
NOTE: In larger enterprise environments, Printer Status Notification in the Device Settings tab of
the printer properties will remain set to Enabled, even though SNP is disabled by HP UPD. HP UPD
first checks whether the environment variable USERDNSDOMAIN is set. If true, it then checks
whether there are more than 100 users. If true, no status notification messages are displayed.
In most enterprise environments, internal centralized ordering personnel handle the ordering of
supplies, and internal Help Desks assist users with daily solutions. Administrators can alter the
default SNP behavior through methods defined in this chapter.
Administrators can alter the default SNP behavior through methods defined in this chapter.
166 Appendix A Manage Status Notification Pop–ups ENWW