Section 16 - Returning Product For Repair - K-Systems G210 InviCell User Manual

Section 16
Returning Product for Repair

SECTION 16 - RETURNING PRODUCT FOR REPAIR

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Please refer to the 'Troubleshooting' section in this manual before returning product. If you
continue to have a problem with your device, please follow these instructions:
Returned Goods Policy
Goods will be accepted for return for the following reasons:
• If shipment was made without the customer's authorisation or order
• If incorrect items were shipped
• If defective items were shipped
• If defective goods are covered by the standard warranty
To return product, please contact Customer Service for a Returned Merchandise
Authorisation (RMA) number. Items will not be accepted without an RMA number. Please
have the following information:
• Reason you wish to return the goods
• Quantity, description, part number, serial number of the goods
• Date of receipt of order
• Customer's purchase order and the CooperSurgical invoice number
All used products will be cleaned and sterilised prior to shipment. A signed decontamination
declaration may be required.
All products should be carefully and adequately packed, preferably in original packaging.
Replacement items or additional repairs will be invoiced.
All packaging should be clearly labeled with the RMA number and statement "Urgent –
Returned Items for Repair". If authorisation to return a product is granted you will be
provided with a return address label.
Shipments must be sent prepaid by the customer and insured for their full value during
shipping. Freight collect shipments will not be accepted, and goods will be returned to the
sender.
If the customer intends to return equipment ordered in error, the following restocking
charges and terms will apply:
• 25 percent within 60 days from date of shipment
• Goods must be returned unused, in the original carton, and in marketable condition
• Refurbishing and replacement charges will be added to the restocking charges for
damaged or missing items
• No return after 60 days
• No refund on sterile, single-use disposable products
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