Troubleshooting - Moneris Go Slim Integrated Getting Started Manual

Troubleshooting

This section lists possible issues that may occur while setting up your Moneris Go Slim terminal, together with
suggested solutions.
Issue
Touch screen is slow or
unresponsive
Connection issues.
How to determine connection
mode (4G or Wi-Fi)
Unable to swipe down further
to view the full Android
terminal settings (Wi-Fi, Blue-
tooth, screen brightness, etc)
Terminal begins 60 second
countdown when placed in
cloud mode
Wi-Fi issues (IP Checklist)
Moneris Go Slim Integrated: Getting Started Guide
Solution
Ensure other electronic devices are away from the terminal.

First confirm that the surface of the screen is free from liquids.

If there is a protective film over the screen, remove it.

Check for any metallic objects touching the screen.

Check for any sources of magnetic waves near the device and move

them further away.
Swipe down from the top of the screen to view the status bar.
The status bar shows:
connection mode (4G or Wi-Fi icon),

signal strength (if using Wi-Fi, ensure that your network signal is strong)

battery charge level (charge the battery as needed

review the IP Checklist

1. Exit from cloud integration mode.
2. At the sign-in screen, swipe down from the top of the screen.
The terminal is trying to communicate using cellular service, but the SIM
card is missing or not properly seated.
Contact Moneris for assistance.
Refer to firewall rules in the Moneris Go Integration guide Merchant
Network Readiness Checklist.
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