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Chapter 8 Troubleshooting
Buffalo Dashboard and Windows Disk Management Display
Different Information
Because different drive error algorithm rules are used between Buffalo Dashboard and Windows Disk Management,
drive errors may not appear on both.
Preinstalled Software Does Not Work
If a storage pool is enabled, preinstalled software does not work. Disable the storage pool.
TeraStation Does Not Boot
If Windows Storage Server no longer functions properly, perform recovery using the supplied SD card.
Notice Before Recovery
Before recovering the TeraStation, read the following guidelines:
• This recovery procedure erases your data. Backing up regularly is highly recommended to avoid losing your
important data.
• Do not connect the SD card to another TeraStation or your computer. The recovery process that involves
using this SD card is intended for this product only.
• If you have enabled a storage pool, disable it.
• Do not connect any USB devices other than the card reader with the SD card inserted. The connected USB
devices should be connected again after the TeraStation has been properly recovered.
Recovering Using the Supplied SD Card
Recovery will be processed by removing all partitions on the drives once, then creating a new partition and
installing the Windows Storage Server image onto that partition.
Note: Recovery will take about 15–30 minutes.
1
Power off the TeraStation.
2
Remove all drives other than drive 1.
3
Insert the SD card into the card reader (not included).
4
Connect the card reader to the USB port on the TeraStation.
5
Power on the TeraStation while holding down the function button.
6
You should hold down the function button until the "Recovery Started" message appears on the LCD panel.
When the message appears, let go of the function button.
7
The TeraStation shuts down automatically when the recovery process is complete. Return the disconnected
drives to the original position.
8
Remove the card reader and press the power button. When the initial setup is complete, the TeraStation will
restart into Windows Storage Server. The initial setup will take about 10–15 minutes.
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