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Troubleshooting
The table below provides basic guidelines for troubleshooting the Ultiri
Measurement System. Refer to the installed software User Manual for additional
troubleshooting procedures.
If the problem is not resolved after attempting the suggested remedies, contact
Abbott Technical Service.
Symptom
Possible Causes
Screen is blank
System power is not
and power
turned on.
indicator is not
System power cord is
lit.
not plugged in or is
not tight at the system
and / or at the power
supply unit.
Outlet power is
disrupted.
Screen is blank
Initialization failure.
and power
indicator is lit.
Wireless
No wireless
Connectivity
connection to the
Indicator LED
tableside controller.
turns yellow.
During data
The connected USB
export, the
drive is not compatible
system does
with the system, or the
not list the USB
USB drive requires
drive plugged
formatting.
into the USB
port.
System Disposal
Contact Abbott Technical Service for disposal instructions that are in
accordance with local laws.
Ultiri™ Measurement System Operation Manual – 600327583 Rev. A
General
Turn on system power with the power
switch located on the bottom panel.
Check to make sure the plug is tightly
connected to the system and to the
power supply unit.
Check the voltage at the outlet.
Turn off the power switch and wait
fifteen seconds. Turn the power
switch back on to start the system. If
the system still does not start, contact
Abbott Technical Service for
instructions.
Tableside Controller
Go to Menu > System Settings >
Room Manager. Ensure that the
displayed serial number for the
tableside controller matches the serial
number on the tableside controller
housing.
Connections
Connect only a USB Drive supported
by Windows 10 OS. Refer to the
Instructions for Use that came with
the USB drive to determine if
formatting is required.
Cleaning and Maintenance
Remedy
27
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