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Troubleshooting
If the printer is not in the Chooser, use the following troubleshooting procedure.
1.
Check that the Configuration Page shows a printer name, a node number, and a zone.
If there is no node number, verify that the printer is properly cabled to the
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network. Test the cable segment by plugging in a new cable segment or using the
cable segment of a printer that is in the Chooser.
If your network uses zones, and there is no zone name on the Configuration Page,
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or if the Configuration Page shows the wrong zone, see Changing the printer's
EtherTalk/TokenTalk zone (optional) on page 30.
Note
The printer cannot create a zone; it must already exist.
2.
If the Configuration Page shows the correct printer name, node number, and zone,
and the printer is still not visible in the Chooser, check the following items:
If there is a Novell NetWare server on the network, verify that the NetWare server
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has been configured for AppleTalk Phase 2 routing and addressing.
If there is a Windows NT server on the network, verify that the printer has not
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been captured by a Windows NT machine.
If the printer continually reboots when connected to the network, it is possible
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that a router is broadcasting a zone of *, which is an invalid zone.
If using QuickDraw GX, the GX drivers must be installed. If you don't use
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QuickDraw GX, disable the QuickDraw GX, QuickDraw Helper, and ColorSync
extensions.
Networking Setup Guide
EtherTalk and TokenTalk Configuration
31
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Table of Contents
Troubleshooting
