Media Problems; Frequent Paper-Picking Errors; Media Is Picked But Does Not Advance; Frequent Media Jams - Tektronix Phaser 550 User Manual

6
Troubleshooting

Media problems

6-24
Phaser 550 Color Printer

Frequent paper-picking errors

Fan the paper or transparencies before installing them in their
respective trays; this is especially important for transparencies
because they tend to stick together.
Make sure that you have loaded the correct media in the tray. You
must load paper in the paper tray and transparencies in the
transparency tray.
Make sure that the media is installed under the hooks at the front of
the media tray.
If printing on transparencies and your printers has a Lower Tray
Assembly, make sure that the transparency tray is installed in either
the upper or middle tray slots.
Clean the paper-feed rollers and paper-pick rollers. See page 4-26
for instructions.

Media is picked but does not advance

Check the front panel; if it reads Wrong media in tray, check
that the paper is loaded in the paper tray or transparencies are
loaded in the transparency tray.

Frequent media jams

Make sure that you use a high-quality laser paper:
2
75-105 g/m (20-28 lb.) paper in the media trays and
2
60-120 g/m (16-32 lb.) paper with manual feed. Refer to ÒAll
about mediaÓ on page 3-20 for more information.
Use only Tektronix transparencies that are listed on the supplies
information sheet. Tektronix does not guarantee the results of
non-Tektronix transparencies in Tektronix printers.
Make sure that the media is installed under the hooks at the front of
the media tray.
Do not overÞll the media tray, as indicated by the red line on the
right side of the tray.
Clean the paper-feed rollers and paper-pick rollers. See page 4-26
for instructions.