Inoperable System Problems; Job Flow Problems - Xerox DocuPrint 115 System Manual

Troubleshooting
9-6
NOTE: If a downloaded font is not found, font substitution
occurs and an error page is printed.
2. If the font is not being downloaded with the job, determine if
the font is loaded on the server by viewing the Fonts module
of the DocuSP.
3. If jagged characters are seen, determine if there is a scalable
option available for that font and whether the user selected
that option.
4. For incorrect character or text that runs off the page,
determine if the document was created with one driver and
printed with another driver.
5. If you are comparing prints from a proof printer, ensure that
the same PDL file was used to make the prints on both
printers.
6. If small fonts are printing ragged, change the default font
renderer in Print Manager from the "Adobe Type Manager" to
the "Font Solution".

Inoperable system problems

If the system is inoperable due to a software, job, or operator
error, use another system and perform the following:
1. Telnet using another system into the controller and use the
su
1. command to become the root user.
2. At the # prompt, type:
sync; sync; halt
and press <Enter>.
3. At the ok prompt, type
boot
NOTE: Pressing <Stop> and <A> may result in lost information
is a job is currently being received by the system. Jobs would
need to be resent.

Job flow problems

If a job is submitted to a printer but does not print, this is a job
flow problem.
System Guide
Common Controller