Problem Solving (8825/8830/8850); When A Problem Occurs, Take The Following Actions - Xerox 8850 System Introduction

XES Synergix 8825/8830/8850/8855 & X2-TECH System Introduction
Problem Solving
(8825/8830/8850)
Should the Controller fail to operate correctly, it has the ability, in most cases,
to advise you how to solve the problem with messages displayed on Control
Panels, as well as on the printed ERROR/WARNING PAGE.
The test prints (PRINTER CONFIGURATION and PRINTER SETTINGS) that
you can run with the "Utilities Menu" on the Printer Control Panel, print out all
the current settings, the status of the Controller, key information on the
Network Interface Card(s), and a list of the most recent errors encountered
during printer operation. Test prints can also be printed from the Web PMT,
by selecting Printer Defaults > Test Print, then choosing the type of test print.
When a problem occurs, take the
following actions:
•
Observe the display on the Printer Control Panel and the display on the
Scanner Control Panel. Note any error messages. Find the error
message in the "Printer Control Panel Displayed Error Codes" section of
this user guide, then perform the appropriate action. If these problems
persist, call for Xerox Service.
•
Refer to the ERROR/WARNING PAGE, if printed, for causes of the
problem. Most of the errors listed will be data or file errors from the
workstation, requiring the sender to make corrections. If these problems
persist, refer to the appropriate software documentation for your
workstation.
NOTE: By default, an ERROR/WARNING PAGE is printed when a
LEVEL1 error (hard error) exists that will not allow the data file to print. A
LEVEL2 enable is available through the "Setup Printer" and "Error Page"
sub-menus of the "Utilities Menu" on the Printer Control Panel. The
LEVEL2 selection prints an ERROR/WARNING page when any error
(hard or soft) exists, even though the data file may still print.
•
Run a PRINTER CONFIGURATION Test Print from the "Utilities Menu",
or from the Web PMT, and check all options and enables to determine if
they are correctly set for your current installation. For full details, see
"Making Test Prints" in this System Introduction manual.
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