Printer Health - Xerox 8142 Reference Manual

Wide format color solution

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Table of Contents

Introduction

4. Using the DOS Copy command, send a sample print directly to the printer through the Ethernet port. For

example, on Windows 98, type: copy /b <filename>.rtl lpt1. On Windows NT type: print /d:lpt1 <filename>.

5. If your computer is running on a network, login and copy the sample file to the printer over the network.

6. If steps 4 or 5 fail, repeat them using another computer.

If any of the previous steps failed, your printer may not be correctly connected to your computer and/or net-

work. Contact your network administrator or your reseller. Otherwise, continue with the steps that follow.

7. Print directly to the printer from several software applications.

8. If you are networked, login and try printing from several software applications.

9. If steps 7 or 8 fail, repeat them using another computer or remove from the network and test standalone.

If one application fails, but others print successfully, that can indicate a problem with a specific software package.

Call technical support of the failed product. If all the applications fail, determine what they have in common; for

example, a RIP box or Windows driver. Call technical support of the particular vendor.

Printer health

Printer will not turn on

Make sure the power cord is securely attached to the printer and plugged into an operating outlet.

Make sure the power switch is turned on.

Make sure total power load does not exceed main power circuit breaker limits for that power line.

Printer intermittently reboots

Check that power is coming to the printer.

Disconnect dryer AC power cable.

Reference Guide 8142/8160

Printer Options

Menu Tree

Technical Info

Error Messages

Troubleshooting C

Troubleshooting C-2

Troubleshooting

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