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Xerox 8142 Reference Manual

Wide format color solution
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Introduction
Introduction
Wide Format Color Solution
Copyright © Xerox Corporation, 2004, 2005
XEROX is a registered trademark of Xerox Corporation.
Other trademarks are the property of their respective owners.
Except as provided below, no part of this manual may be copied or distributed,
transmitted, transcribed, stored in a retrieval system, or translated in any human
or computing language, in any form or by any means, electronic, mechanical,
magnetic or otherwise, or disclosed to a third party without the express written
permission of Xerox Corporation, Stamford, CT. U.S.A.
Certain manuals are distributed by Xerox Corporation in an electronic format on
CD-ROM or over the internet. The registered user of a Xerox product whose
manuals are distributed in this fashion may print one copy for their personal use
only.
Revision History
Rev. A June 2004
Rev. B May 2005
Reference Guide 8142/8160
Printer Options
Printer Options
Xerox 8142/8160
Printer Reference Guide
Menu Tree
Technical Info
Menu Tree
Technical Info
Error Messages
Troubleshooting
Error Messages
Troubleshooting
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  • Page 1 Xerox Corporation, Stamford, CT. U.S.A. Certain manuals are distributed by Xerox Corporation in an electronic format on CD-ROM or over the internet. The registered user of a Xerox product whose manuals are distributed in this fashion may print one copy for their personal use only.

  • Page 2: Fcc Statement (Usa)

    Note: This product was FCC certified under test conditions that included the use of shielded I/O cables and connectors between system components. To be in compliance with FCC regulations, the user must use shielded cables and connectors and install them properly. Reference Guide 8142/8160 Menu Tree Technical Info...

  • Page 3: Industry Canada

    This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regula- tions. Cet apparell numérique de la classe A respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages...

  • Page 4: Material Safety Data Sheet

    Printer Options Material safety data sheet To obtain information on the proper use, handling, and disposal of any Xerox ink, consult the material safety data sheet included in the ink kit or obtain a copy from Xerox at: Xerox Corporation Stamford, CT International users should contact their local dealer or distributors.

  • Page 5: Conventions And References

    Other reference materials In addition to this guide, the following additional documentation is included with your printer: Quick Start Guide - Tells you how to attach the printer stand, load media, install cartridges, and connect the printer to your computer.
  • Page 6 Introduction This Reference Guide describes the Xerox 8142/8160 Wide Format Color Solution printer and its menu functions. In this chapter you will find an overview of the printer and steps for calibrating the printer after it is installed. Refer to the Quick Start Guide for setup instructions and the Maintenance Guide for maintenance information.

  • Page 7: Obtaining Quality Results

    RIP or a file format converter for output to the printer, make sure it has the features you need. (Contact your Xerox distributor or dealer for an up-to-date listing.) If your applications do not support HP RTL, there are several software utilities available to convert various raster file formats (TIFF, GIF, BMP, etc.) into HP RTL.

  • Page 8: Caring For Your Ink And Cartridges

    • Store ink and cartridges in the same environment as the printer whenever possible. • If you remove a cartridge from the printer, do not leave it exposed to the air for an extended period because the jets may clog. Replace the original tape on the jet plate. Place the cartridge in a cartridge garage or sealed plastic bag and store it in a closed area at room temperature.
  • Page 9 48 hours before using it. If you remove a roll of media from the printer, be sure to store it in a manner which keeps it clean and dust-free. Ideally, you should return it to its original packaging for storage.
  • Page 10 The procedure for loading media is shown in the Quick Reference Guide. If you are using paper rolls with a core diameter of 3", it will be necessary to install a core adapter on the roller before installing the roll of media as shown below. Be sure to orient the media as shown below. Reference Guide 8142/8160 Introduction 1-5...
  • Page 11 The takeup roll can also be used as a feed roll. If you use the takeup roll as a feed roll, you cannot use the takeup system. If you want to use the takeup roll as a feed roll, set the printer to ROLL2 by pressing Setup Menu/ Paper Options Menu/Supply Type/Roll2.

  • Page 12: Using The Takeup Roll

    The takeup roll allows unattended printing by automatically winding printed media onto a core. In this mode, the automatic cutter is disabled. When using this option, be sure that the media sensor on the printer's right leg is not blocked.
  • Page 13 Error diffusion or stochastic screening algorithms can yield photo-like images, even when these images are scaled to full size. Software without advanced imaging features may produce images which are grainy when enlarged. Reference Guide 8142/8160 Printer Options Menu Tree...

  • Page 14: Daily Operation

    Clean the platen, shaft, and flex driver cables every 75 plot hours. Refer to the Service Guide for instructions. Procedures for all the tests and calibrations are in the following sections. Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree...
  • Page 15 Basic and Microbanding Calibration Procedures Before you start The calibration procedures in this document are useful for 8142/8160 printers with firmware level 1.5.0 and later. Confirm that you have at least that firmware level before you begin. Checking firmware level At the Control Panel select Utility/Service Menu/About.
  • Page 16 Horizontal Set Printing Mode(6- Color Calibration - Deadband Test All Color Test Micro- banding? Done Figure 1. General Calibration Procedure Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree Technical Info Calibration document ref. pass) Done Figure 2. Calibration After Removing/...
  • Page 17 If there are any missing or misdirected jets go to Utility Menu/Prime Menu/Clean, and choose the color with clogged or missing jets (K, C, M, Y, Cl, Cm) and press OK to clean. Press Utility Menu/Prime Menu/Prime Single to confirm cleaning for missing or misdirected jets on individual cartridges. Reference Guide 8142/8160 Printer Options Menu Tree...
  • Page 18 Introduction Printer Options Menu Tree Technical Info Error Messages Troublesho Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Reference Guide 8142/8160 Introduction 1-13...
  • Page 19 Press OK to accept the settings. To check jet status press Utility Menu/Calibration Menu/Open Jet Menu/Print Jet List. The jet status list will print, showing jet compensation list by number for each cartridge. Reference Guide 8142/8160 Printer Options Menu Tree...

  • Page 20: Basic Calibration

    This is very important as media drag may occur at either the left or right sides causing left or right side micro-banding. Also ensure that the media is not rubbing or ‘climbing’ over guides at any time during printing. Reference Guide 8142/8160 Printer Options Menu Tree...
  • Page 21 Introduction Printer Options Menu Tree Technical Info Error Messages Troublesho Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Media guide – 0.1" gap, min. Feed roller guide Reference Guide 8142/8160 Introduction 1-16...
  • Page 22 Line Length Test The Line Length Calibration sets the printer paper speed to print accurate length lines. At the Control Panel, select Utility Menu/Calibration Menu/Paper Calib Menu/Line Length Menu/Line Length Test. The printer prints a 33 inch line.
  • Page 23 This value should be between 9 and 11. Proceed to the Color Calibration - Horizontal test in the next section Note Always perform a Color Deadband Test whenever a print cartridge has been removed and then reinserted. Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree...
  • Page 24 Use an eye loupe and choose the best group of aligned bars for each set of colors in the horizontal head- to-head test pattern (see below). Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree Technical Info These lines must align for each color.
  • Page 25 Record the number for each and enter the value(s) if required by pressing the color and updating the number. Note: Perform the Color Calibration Horizontal test whenever a print cartridge has been removed and then reinserted. Reference Guide 8142/8160 Introduction 1-20...
  • Page 26 Use an eye loupe and choose the best group of aligned bars for each set of colors in the vertical head-to- head test pattern. Record the number for each and enter the value(s) if required by pressing the color and updating the number. Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree Technical Info These lines must align for each color.
  • Page 27 Error Messages Troublesho Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting Introduction Vertical head-to-head test pattern Note: Perform the Color Calibration Vertical test whenever a print cartridge has been removed and then reinserted. Reference Guide 8142/8160 Introduction 1-22...
  • Page 28 Run the Deadband Test to verify that the printer calibrations (electrical and mechanical alignment) are correct. At the Control Panel select Utility Menu/Service Menu/Calibration Menu/Deadband Test. A test pattern prints.
  • Page 29 Calibration Value (see procedure in sidebar at left) by one or two digits (e.g., from 4806 to 4808) and re- test. Only change this value by one or two units at a time! Reference Guide 8142/8160 Printer Options Menu Tree...
  • Page 30 Continue to adjust and print until micro-banding is gone. Then re-run the All Color Test to verify all colors are free of micro-banding. · If only one color now shows micro-banding check Vertical Calibration · If banding can not be corrected and shows during normal printing, replace the cartridge. Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree Technical Info Example B –...
  • Page 31 Printer Options Cartridge recognition The printer is designed to use only cartridges specific to your printer model. To eliminate potential damage to the printer, a Cartridge Recognition feature checks to ensure that the proper cartridges are installed, and that they are installed correctly.
  • Page 32 Sometimes during printing or servicing, you may want to lower the air plenum. To lower the air plenum Pull out the retaining pin on the lower left and right sides. Gently lower the air plenum. Reference Guide 8142/8160 Printer Options Menu Tree Menu Tree Technical Info...

  • Page 33: Printer Options

    The Media Counter function gives you a means of estimating the amount of media left on a roll. When a new roll of media, or a used roll where the remaining length is known, is installed on the printer, you can enter the length of the roll into the printer's front panel display.
  • Page 34 To print the current value Press Feed Media/Display Counter. Press Print Counter. Press EXIT. To reset the media counter Press Feed Media/Media Counter. Press Reset Counter. Press OK. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Printer Options Troubleshooting Printer Options 2-2...
  • Page 35 End of media settings tell the printer how to proceed when the end of a media roll is reached. When End of plot is set to Feeder Stop, the printer will look for an abnormally long absence of the loop of media that occurs between the feeder roll and the platen.

  • Page 36: Choosing Print Mode Options

    Press OK. Quality mode Your printer offers four predefined print quality modes which let you make tradeoffs between speed and quality. The quality mode you use depends on various factors, such as your software application, whether you’re printing in color or monochrome, and the type of media you’re using. Each quality mode directly affects the printing speed and quality of the image you print, so you should understand the differences.
  • Page 37 Enhanced - Fast, very good quality (default). Ultrafine - Average speed, best print quality. To choose print quality Press Setup/Print Mode/Quality Mode. Choose the desired quality. Press OK. Reference Guide 8142/8160 Menu Tree Technical Info Printer Options Passes Direction 600 x 600...
  • Page 38 Dots per inch For best results, be sure the printer dpi setting matches the image resolution in the file you are printing. The dpi setting refers to the resolution at which your image is created, not the resolution at which it is printed.
  • Page 39 When Pass Correction is set to Auto, the printer checks to see if open jet compensation will fully compensate for the currently set number of passes before beginning a new print job. If it finds that open jet compensation will not be able to completely compensate, it will either increment the number of passes or stop printing.
  • Page 40 Print direction specifies whether the inkjets fire on both passes of the carriage over the print area (bidirectional), or just on the return pass (unidirectional). If you’re printing an image with heavy fill or shading, unidirectional can reduce running and ink bleeding. If you’re more concerned with printer speed, bidirectional firing can decrease your printing time.

  • Page 41: Choosing Paper Options

    When you create an image, you determine its size at the computer. It's important that you know the size of the image and load the appropriate size media because the printer automatically defines the print area based on the loaded media's width. Be sure that the media you load is wide enough to accommodate the image. If extra length is required, use roll media.
  • Page 42 36.0" 40.0" 42.0" 48.0" 50.0" 53.0" 54.0" 58.0" 60.0" 1000 1189 SPECIAL MAP (SPECIAL_MAP) 26.0' 27.0" 30.0" Reference Guide 8142/8160 Menu Tree Technical Info Printer Options Normal Print Area 25.0" 17.8" 23.8" 28.0" 18.8" 26.8" 26.0" 20.8" 24.8" 35.0" 21.8' 33.8"...
  • Page 43 Media Sizes and Maximum Printing Areas for Rollfeed Media (continued) U.S. ARCHITECTURAL (US_ARCH) 12.0" 18.0" 24.0" 36.0" U.S. ENGINEERING (US_ENGR) 11.0" 17.0" 22.0" 34.0" ISO-A (MET_NORM_A) METRIC-DIN (MET_OVER_A) ISO-B (ISO_B) Reference Guide 8142/8160 Menu Tree Technical Info Printer Options 18.0" 10.8" 16.8" 11.6" 24.0" 16.8" 22.8" 17.6" 36.0" 22.8"...
  • Page 44 26.0" 27.0" 30.0" U.S. ARCHITECTURAL (US_ARCH) 12.0" 18.0" 24.0" 36.0" U.S. ENGINEERING (US_ENGR) 11.0" 17.0" 22.0" 34.0" Reference Guide 8142/8160 Menu Tree Technical Info Printer Options Normal Print Area Expanded Print Area 25.0" 17.8" 22.4" 18.6" 28.0" 18.8" 25.4" 19.6"...
  • Page 45 Normal: 0.59" (15 mm) margin on each of three sides. 1.57" (40 mm) margin on the fourth side for mono prints and 1.96" (50 mm) margin on the fourth side for color prints. Reference Guide 8142/8160 Menu Tree Technical Info...
  • Page 46 Expanded: 0.197" (5 mm) margin on each of three sides. 1.57" (40 mm) margin on the fourth side for mono prints and 1.96" (50 mm) margin on the fourth side for color prints. Rollfeed maximum printing area Normal: 0.59" (15 mm) margin on all sides. Expanded: 0.197" (5 mm) margin on all sides. Printer Options 2-14 Reference Guide 8142/8160...
  • Page 47 Save Media option turned Off, the printer advances the full print area of the loaded media. For example, if a 36 inch roll is loaded, the printer advances the length of the print area for a standard 36 x 48" sheet even if the printed image is only 30 inches long.
  • Page 48 Auto-Cut When the Auto-Cut option is set to On, the printer automatically cuts the media when the image is complete. To be sure the image is dry before cutting, turn on the dryer and/or specify an auto-cut delay time. See “Auto-Cut Delay”...
  • Page 49 Dryer setting The printer dries ink via a heated platen and fans. You can choose from twelve combinations of dryer/fans on and off. Depending on the ambient temperature, humidity and ink type, you may want to adjust the dryer temperature.
  • Page 50 Xerox Canvas Paper / 180g Films Xerox Optically Clear Film / 120mic Xerox Optically Clear Film - 2 Edge Strip / 100mic Xerox White Opaque Glossy Film / 120mic Xerox Backlit Film - Back Print / 130mic Xerox Backlit Film - Front Print / 140mic...
  • Page 51 Xerox Banner Vinyl / 400g Xerox Banner Vinyl / 550g Self-Adhesive Media Xerox Translucent Repositionable Film / 225mic Xerox Optically Clear Inkjet Film - Self Adhesive / 140mic Xerox Self Adhesive Vinyl / 275mic 1: Based on room conditions of 23 Reference Guide 8142/8160...

  • Page 52: Defining User Setup

    12 inches to allow the image to fully pass the heater. The media is then fed back into the printer at 25% of the normal reserve speed to avoid cockling on the retract move. Dry ON without Rewind allows the media to be advanced over the heater, but there may be blank media between prints.
  • Page 53 Press Setup Menu/User Setup Menu/Units Select. Choose English or Metric. Press OK. Language Printer menus and options can be displayed in the following languages: English, German, French, Italian, Portu- guese, and Spanish. To choose a language Press Setup Menu/User Setup Menu/Language.
  • Page 54 Return to default settings Pressing the Setup Menu/User Setup Menu/Init Settings buttons returns all printer options to the factory defaults. All saved user settings are lost. The table at the end of this chapter shows the printer defaults. LCD contrast The LCD Contrast function lets you adjust the brightness of the control panel.

  • Page 55: Choosing Ink Options

    The default is Normal. To reduce the spit interval Press Setup Menu/Ink Option Menu/Spit Interval. Choose Reduced. Press OK. Reference Guide 8142/8160 Menu Tree Technical Info Printer Options • Edge Banding Reduction...

  • Page 56: Network Settings

    Printer Options Network settings Your printer can be shared on a network. Network setup can be accomplished at your computer, but the IP address, IP subnet mask, gateway, and DHCP client can also be set at the printer's control panel.
  • Page 57 Language English LCD Contrast Spit Interval Normal Supply Type Takeup Reference Guide 8142/8160 Menu Tree Technical Info Printer Options Other Options Off`, Delay, Delay Status 0 to 55 seconds in 5 second intervals 1 to 60 minutes in 1 minute intervals.

  • Page 58: Main Menu At A Glance

    Introduction Printer Options This section contains an overview of the printer's menu tree. Text items in italics indicate that selecting the option gives access to a menu with further options. Items in bold are the default option. Main Menu at a Glance...
  • Page 59 Pause stops printing and allows the operator to cancel print jobs, reinitialize the printer, or examine the print job. Pressing Pause again will restart printing. Reset clears the print buffer.

  • Page 60: Feed Media Menu

    Backward moves media toward the back of the printer. End of Media provides access to options for handling the end of media condition. Exit returns to Main menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Menu Tree Troubleshooting...

  • Page 61: Setup Menu At A Glance (Bold Indicates The Default)

    Auto-Cut Menu Save Media Exit Dryer Menu Dryer Setting End of Plot Exit Reference Guide 8142/8160 Menu Tree Technical Info Menu Tree Color, mono High Speed, Productivity, Fine, Enhanced, Ultrafine 300, 600, 1200 2, 3, 4, 6, 8, 12, 16...
  • Page 62 Print Settings LCD Contrast Exit Ink Option Menu Auto-Wipe Spit Interval Network Menu Exit Reference Guide 8142/8160 Menu Tree Technical Info Menu Tree 1-8, 1 1-8, 1 English, Metric English, German, French, Italian, Spanish, Portuguese 1-8, 5 (8 is less contrast)
  • Page 63 Menu Tree Technical Info Error Messages Troubleshooting Menu Tree Service Menu at a Glance (Bold indicates the default) Service menu Calibration menu Diagnostics menu Color Test menu About Ink Status menu Test Print Exit Reference Guide 8142/8160 Menu Tree 3-6...

  • Page 64: Setup Menu

    Network Menu provides access to options for setting network parameters. Exit returns to the Main menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Menu Tree...

  • Page 65: Print Mode Menu

    Carriage Speed provides access to a selection screen for carriage speed. Print Direction provides access to a selection screen for print direction. Exit returns to the Setup menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Menu Tree Troubleshooting...
  • Page 66 Save media On (default) or Off. When set to On, printing will stop at the end of the image rather than scrolling out the full paper size. Exit returns to the Setup menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages...

  • Page 67: Dryer Menu

    12 inches to allow the image to fully pass the heater. The media is then fed back into the printer at 25% of the normal reserve speed to avoid cockling on the retract move. Dry ON without Rewind allows the media to be ad- vanced over the heater, but there may be blank media between prints.

  • Page 68: User Setup Menu

    Default = User 1. Save User provides access to a further menu to save the current printer configuration to the selected user number. Default = User 1. Units Select provides access to a further menu to choose the calibration units: English (default) or Metric.
  • Page 69 Auto-wipe function Off or On (default). When On, the cartridges are wiped during printing. Spit Interval provides access to a selection screen for spit interval. Exit returns to the Setup menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Menu Tree Troubleshooting...

  • Page 70: Network Menu

    Introduction Printer Options Network Menu IP Config Lets you set the IP address for the printer. Restore Defaults Restores the printer's default IP address. Network Info Displays the IP address, IP subnet mask, IP gateway, TCP Port, Mac address, DHCP Client...

  • Page 71: Utility Menu

    RAM size, and plot hours. Service Menu provides access to the Service menu (technical support only) Exit returns to the Main menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Menu Tree...

  • Page 72: Prime Menu

    Exit returns to the Utility menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages...
  • Page 73 Exit returns to the Utility menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages...

  • Page 74: Calibration Menu

    Exit returns to the Utility menu. Reference Guide 8142/8160 Menu Tree Technical Info Menu Tree...
  • Page 75 Feed Adjust Menu provides access to a screen for printing the feed adjust test and changing the feed adjust value. Exit returns to the Utility menu. Reference Guide 8142/8160 Menu Tree Technical Info Menu Tree Exit...

  • Page 76: Color Calib Menu

    C1, M1, C, M, and Y cartridges. Vert/Horiz. Calib. Test prints the current heads, current horizontal head to head, and other calibration patterns de- scribed in "Finishing Setup". Exit returns to the Utility menu. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Menu Tree Troubleshooting...

  • Page 77: Service Menu

    Test Print automatically prints a test file stored in ROM on the printer. Use only under direction of techni- cal support. Exit returns to the Main menu.

  • Page 78: Technical Information

    700 ml ink reservoirs (6) Automatic ink priming system LINE LENGTH ACCURACY: +/- 0.2% or +/-0.015 inches, whichever is greater. INTERFACES: 100BaseT Compatible (RJ45 connector) Reference Guide 8142/8160 Menu Tree Technical Info Technical Information POWER: 100-120 / 200-240 VAC 50-60 Hz Consumption:...
  • Page 79 Introduction Printer Options M edia for Dye-based Ink Photographic Coated Film Indoor: Indoor/Outdoor: Vinyl Specialty Fine Art: Indoor/Outdoor: Reference Guide 8142/8160 Menu Tree Technical Info Error Messages Technical Information M edia for Pigment-based Ink Photographic Coated Film Indoor/Outdoor: Vinyl Specialty...

  • Page 80: Error Messages

    Introduction Printer Options These display messages are helpful in determining the status of the printer and possible corrective action when operation does not appear to be normal. Alarms You can view the currently active alarms by choosing ALARMS on the main menu. A blinking asterisk on the main menu indicates the presence of an alarm condition.
  • Page 81 Be sure all the cartridges are the same Xerox ink type. Your printer will not work if you have a mixture of different Xerox ink types. If you are using a new type of ink that has been introduced since you purchased your printer, you may need to upgrade the printer's firmware to accommodate the new ink type.
  • Page 82 Be sure all the ink bottles are the same Xerox ink type. Your printer will not work if you have a mixture of different Xerox ink types. If you are using a new type of ink that has been introduced since you purchased your printer, you may need to upgrade the printer's firmware to accommodate the new ink type.
  • Page 83 Memory If the "Insufficient raster memory" message displays, press the Reset button on the Main menu to clear the message and abort the print job. Reference Guide 8142/8160 Menu Tree Technical Info Error Messages...

  • Page 84: Troubleshooting C

    2. Load media, then run a prime to assure that all jets fire. (See the Quick Start Guide.) 3. Perform a color calibration. (See the Quick Start Guide.) If your printer fails during any of the above steps, call your reseller or call Technical Support. Otherwise, continue with the steps that follow.

  • Page 85: Printer Health

    Windows 98, type: copy /b <filename>.rtl lpt1. On Windows NT type: print /d:lpt1 <filename>. 5. If your computer is running on a network, login and copy the sample file to the printer over the network. 6. If steps 4 or 5 fail, repeat them using another computer.
  • Page 86 Printer Options Printer Options Display does not come on Check that the power cord is plugged in and the printer switch is turned on. Press any control panel button. The display should come on. File will not print Check your electrical connections.
  • Page 87 Other common causes include dirty encoder strip, media interference, worn carriage bushings, cutter malfunction, and loose trailing cable connections. After checking the following items, reboot the printer to ensure proper operation. Note: If the error re-occurs, observe whether the carriage is in the same or different location.
  • Page 88 Check the belt for visible damage such as fraying and pieces coming off it. Check the trailing cable (cable that moves during printer operation) for visible damage. Check whether the idler assembly (located at the left end of the belt) moves freely. Check whether it is cracked or broken.
  • Page 89 Clean cartridge electrical contacts using a cotton swab moistened with water. Dry contact. Repeat prime. Do not use acetone or any other harsh cleaner as this may cause damage to the flex cable. Reference Guide 8142/8160 Menu Tree Menu Tree...
  • Page 90 Printer settings are lost when printer is turned off or rebooted Be sure to save your printer settings to a user number. (See "Saving User Settings" in Chapter 2.) When you are ready to print, select the user number that you saved.
  • Page 91 Firmware Download Procedure (Upgrade/Printer Refresh) If your printer is set up using a printer server, you can use the Emergency File Print Utility (EFPU) to download the new firmware to your printer. The EFPU can be found on the System CD.
  • Page 92 Make sure the printer is positioned on level ground. Use a higher quality print mode, such as Ultrafine. Be sure you are using genuine Xerox inks and media. Cartridge spits small amounts of ink on paper Nozzle plate may be flooded. Try using a lower firing rate or replacing the cartridge.
  • Page 93 Smudged or dark characters Be sure you are using the correct type of media for the application. Make sure the media is straight and unwrinkled when loading it into the printer. Prime, clean, calibrate, or replace cartridges. Try a different print mode.
  • Page 94 2. Put the printer in a bi-directional mode. On the Main Menu, press Setup Menu/Print Mode Menu/Print Direction. In the Print Direction menu, adjust the value to BI and press OK. If you are printing using software to control the printer, make these adjustments in the software.
  • Page 95 (for example, if you are printing a C size image, choose D size paper). Be sure to set Save Media to ON. This stops the printer from scrolling the full paper height.

  • Page 96: Data Transfer

    Network Setup Guide online help. Problems printing over a network Be sure that the printer is configured to run on the network. Pick a driver in your software that is also listed under Emulation on the printer.
  • Page 97 · Check that the printer is plugged in and turned on. · Check that the cable is connected to the port on the printer and the port on the workstation or server. · Check that the cable is the correct cable and is not defective.

  • Page 98: Application Software

    Sometimes printing problems are application software-specific. Try printing the test file on the system CD. If the test file prints, the printer’s health is probably good. Try printing a simple file from your application or from another application. If this prints correctly, the problem may be with your software.

  • Page 99: Calling For Help

    Computer Information model operating system connection (serial or parallel) Customer Technical Support To resolve printer problems, use the suggestions provided in this guide. If you continue to have problems, call 1-800-821-2797. Reference Guide 8142/8160 Menu Tree Menu Tree Technical Info...

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