Information To Have At Hand When Calling - Xerox 4050 Operator's Manual

SOLVING PROBLEMS

Information to have at hand when calling

8-24
4. PAPER TRAY PROBLEMS
5. TAPE PROBLEMS
6. OTHER SYSTEM PROBLEMS
7. NO OTHER SYSTEM PROBLEMS
2. INDICATE SELECTION BY ENTERING NUMBER.
When you select options 1, 3, 4, or 5, messages appear
requesting more detail about the problem you are reporting.
When you select option 2 the following messages appear:
PROBLEM ANALYSIS RESULTS-DISPATCH CODES (DISPATCH CODE AND
MESSAGE)
1. TO REPORT ADDITIONAL PROBLEMS.
2. NO MORE PROBLEMS TO REPORT.
3. If you select option 1, you are returned to the previous
problem menu. If you select option 2, the following
messages appear:
CALL THE FIELD SERVICE DISPATCHER AND REPORT THESE NUMBERS
(DISPATCH CODES)
OPERATOR --- INDICATE THE ACTION YOU HAVE TAKEN.
1. SERVICE CALL HAS BEEN PLACED. WAITING FOR SERVICE.
2. SERVICE CALL HAS BEEN PLACED. RETURN TO THE
OPERATING SYSTEM.
3. SERVICE NUMBERS COPIED FOR LATER CALL. RETURN TO THE
OPERATING SYSTEM.
4. NONE OF THE ABOVE. RETURN TO THE OPERATING SYSTEM.
INDICATE SELECTION BY ENTERING NUMBER.
4. If you select any option other than 1, you can continue using
the LPS. If you select option 1, the following messages
appear:
SERVICE CALL PLACED.
WAITING FOR CE
1. REDISPLAY DISPATCH CODES
2. RETURN TO OPERATING SYSTEM
INDICATE SELECTION BY ENTERING NUMBER.
5. Select option 1 to see the dispatch codes.
6. Select option 2 to continue using the LPS.
Make sure you record the 6-digit dispatch code to report to
the representative at the CSSC.
Note: The following message refers to the CSSC:
CALL THE FIELD SERVICE DISPATCHER AND REPORT THESE NUMBERS
Before contacting service, make note of the following:
• Status code numbers and messages that appear on the
display, including the 6-digit code number that results from
running the PROBLEM command.
XEROX 4050/4090/4450/4650 LPS OPERATOR GUIDE